Customer Care Representative

About The Opportunity

Travel Congress has an opening for a Customer Care Representative supporting travel-industry conferences, networking events, attendee support, speakers, sponsors, workshops, communications, and event operations. This role is centered on work where you will help customers resolve questions and service issues through clear, timely support. It is a full-time, 100% remote position open to candidates throughout the United States.

Location: United States — 100% Remote

Job Type: Full Time

Salary: $47,000 - $54,000 per year

What You'll Coordinate

• Respond to customer or client questions related to travel-industry conferences, networking events, attendee support, speakers, sponsors, workshops, communications, and event operations through approved phone, email, chat, or ticketing channels in the Customer Care Representative role at Travel Congress.
• Review account or request details and document each interaction with complete notes and next steps as part of the Customer Care Representative role at Travel Congress.
• Resolve routine questions and service issues within policy and escalate complex or unresolved cases across conference and attendee operations in this Customer Care Representative position.
• Follow up on open cases, promised actions, or missing information so customers receive timely updates for the Travel Congress team as part of Customer Care Representative work.
• Use approved knowledge resources and procedures while adapting communication to the customer's specific question while supporting conference and attendee operations in the Customer Care Representative role at Travel Congress.
• Meet service-quality, response-time, documentation, and customer-satisfaction expectations as part of day-to-day Customer Care Representative responsibilities at Travel Congress.

• High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles for the Customer Care Representative opening at Travel Congress.
• Strong written and verbal communication with a patient, professional, solution-focused approach.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
• Ability to learn policies and service information quickly and explain them clearly.
• Reliable internet access, a quiet workspace, and the ability to work independently.
• A pre-employment background check is required.

• Employment type: Full Time
• Work arrangement: 100% Remote — United States
• Experience level: Entry Level
• Base salary: $47,000 - $54,000 per year

Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.