ICS Customer Service Assistant - Germany / Home Based

We're looking for a customer-focused, organised, and proactive ICS Assistant to join our International Customer Service team in our Rare and Speciality business unit to play a vital role in supporting pharmacies, hospitals, and healthcare professionals across international markets.

This is a home based role, in Germany and we are seeking a fluent German speaker

We are seeking an experienced Customer Service Assistant with proven B2B experience in a regulatory environment.

Why Join Sciensus?

This is more than a customer service role. You'll be the trusted point of contact for key healthcare stakeholders, helping ensure patients receive the treatment and support they need while building strong relationships across multiple European markets.

What You'll Be Doing

Acting as the primary contact for hospitals, pharmacies, wholesalers and consultants within your assigned countries.

Managing and developing relationships with healthcare accounts, creating and implementing account plans through CRM systems

Providing expert operational support to pharmaceutical partners and internal teams including Commercial, Logistics, Finance and Quality.

Delivering valuable market insights, trends and business analytics to support growth and continuous improvement

Ensuring customer orders, enquiries and complaints are handled efficiently, professionally and with empathy.

Becoming the voice of the customer by sharing feedback and identifying opportunities to enhance service delivery and customer experience.

What We're Looking For

We're seeking someone who thrives in a fast-paced international environment and genuinely enjoys helping people.

You'll have:

Strong organisational and problem-solving skills.

Excellent verbal and written communication abilities.

A proactive, positive attitude with a strong sense of ownership.

Great customer service skills and the ability to handle sensitive situations professionally.

Experience in customer service, account management, or a similar client-facing role.

Confidence using IT systems and CRM platforms.

Healthcare industry experience is advantageous but not essential.