Call Center Agent

Join our dynamic team on-site at our Bay City, MI (48708) office as a Call Center Customer Success Representative. In this role, you are the voice of our company. You will work closely with a supportive team to turn everyday interactions into positive experiences by handling inquiries with empathy, speed, and professionalism. We provide the training; you bring the passion for helping people! This is a good fit for someone who is reliable, competitive, comfortable talking on the phone, and motivated by goals.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely and professional manner.
• Conduct high-volume outbound calls to families and prospective clients.
• Set appointments for families to view our resorts.
• Log all call data and update guest profiles accurately in our CRM.
• Hit individual and team service targets to boost team performance.
• Learn Continuous updates on company policies and products offered.

Compensation & Perks

• Guaranteed hourly wage: Reliable base pay for every hour you work.
• Uncapped commission: Boost your earnings based on your performance.
• Fun, high-energy office culture with daily sales contests and prizes.
• 401 (k) matching
• PTO for every hour worked
• Vision Insurance
• Dental Insurance
• Health Insurance

What We Look For

• Location: Ability to commute daily to our Bay City, MI office.
• Education: High school diploma or equivalent.
• Experience: Past customer service or call center work is a major plus.
• Vibrant verbal communication skills and an infectious, positive phone presence and a talent for building a quick rapport.
• Tech skills: Comfort navigating computers and basic software quickly.
• Resilience to handle rejection with a professional, upbeat attitude.

Hours

Monday: 9:00 AM – 6:00 PM

Tuesday: 9:00 AM – 6:00 PM

Wednesday: 9:00 AM – 6:00 PM

Thursday: 9:00 AM – 6:00 PM

Friday: 9:00 AM – 1:00 PM

Hourly Wage

$14.00

0-24.9 Hours of Work

$0.00

$14.50

25-30.9 Hours of Work

$0.50

$15.00

31-35.9 Hours of Work

$1.00

$16.00

36-40 Hours of work

$2.00

Commission

Number Of Tours

Weekday

Weekend

0

$0.00

$0.00

1

$0.00

$0.00

2

$0.00

$0.00

3

$0.00

$0.00

4

$15.00

$7.00

5

$15.00

$7.00

6

$17.00

$9.00

7

$19.00

$9.00

8

$21.00

$10.00

9

$23.00

$11.00

10

$25.00

$12.00

11

$27.00

$13.00

12

$29.00

$14.00

13

$31.00

$15.00

14+

$33.00

$16.00

About Outdoor Adventures

Outdoor Adventures is Michigan’s largest network of premier outdoor resorts and campgrounds. We are a multigenerational family business committed to providing fun and unique outdoor experiences for families to create memories that will last a lifetime. We’ve been serving our members and the hard-working people of Michigan for over 25 years and we look forward to continuing this for another 25 years and beyond. It’s an exciting time at the company as Outdoor Adventures is growing and making strides to become one of the top membership camping companies in the nation. And while we continue to grow, the philosophy our Founder instilled in the organization still prevails and that is to treat everyone like family.

Job Type: Full-time