Contact Center Agent

Job Overview

One New Creation has an opening for a Contact Center Agent tied to moving and logistics, call-center support, customer service, scheduling, documentation, sales support, and operations. The job will have you help customers resolve questions and service issues through clear, timely support across approved communication channels. It is full time, fully remote, and available to candidates based in Miami, Florida.

Location: Miami, Florida — 100% Remote

Job Type: Full Time

Salary: $45,500 - $52,500 per year

What You'll Be Doing

• Respond to or initiate customer contacts through approved phone, email, chat, ticketing, or other support channels used by One New Creation.
• Review account or request details, document each interaction, and update records with complete notes and next steps.
• Resolve routine questions and service issues within policy and escalate complex, sensitive, or unresolved cases.
• Follow up on open cases, promised actions, scheduled contacts, or missing information so customers receive timely updates.
• Use approved knowledge resources, scripts, and procedures while adapting communication to the customer’s specific question.
• Meet service-quality, response-time, documentation, and customer-satisfaction expectations for the Contact Center Agent role at One New Creation.

• High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles.
• Strong written and verbal communication with a patient, professional, solution-focused approach.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
• Ability to learn policies and service information quickly and explain them clearly.
• Reliable internet access, a quiet workspace, and the ability to work independently.
• A pre-employment background check is required.

• Employment type: Full Time
• Work arrangement: 100% Remote — Miami, Florida
• Experience level: Entry Level
• Base salary: $45,500 - $52,500 per year

Apply online with an up-to-date resume and complete the requested application fields. Confirm your contact details before submitting.