Customer Experience Specialist
Indexed description
Since 2017, over 1 million people have joined us, experiencing reduced pain, renewed energy, and improved well-being.
While an interest in health and wellness is a plus, you don't need a medical or nutrition background to succeed here. We provide the training—you bring exceptional customer service skills, strong communication, and a passion for helping people.
Position Overview
As a Customer Experience Specialist, you'll be the first point of contact for thousands of NativePath customers, creating exceptional experiences through every interaction. You'll combine empathy, critical thinking, and product knowledge to solve problems, build trust, and help customers achieve their wellness goals.
We’re looking for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in creating memorable customer moments.
This role is ideal for someone who enjoys communicating with people throughout the day, solving problems in real time, balancing multiple systems at once, and taking ownership of every customer interaction.
Key Responsibilities
Customer Service & Support
- Manage 50+ inbound customer calls per day while maintaining quality and efficiency standards
- Assist with inquiries about products, orders, shipping, returns, and company policies
- Troubleshoot and resolve product or order concerns quickly and effectively
- Log all interactions accurately in our CRM
- Consistently meet established performance expectations for quality, productivity, attendance, customer satisfaction, and schedule adherence.
- Listen actively to understand customer needs and provide personalized solutions
- Identify recurring issues and share insights with leadership to improve processes
- Help create and update FAQs, templates, and customer resources
- Provide updates on order status, delays, or product availability
- Identify opportunities to educate customers on products that fit their wellness goals while contributing to customer retention and sales performance
- Build strong customer relationships to encourage loyalty and repeat purchases
- 3+ years of customer service experience (contact center or e-commerce preferred)
- Exceptional communication skills with a warm, professional tone
- Strong problem-solving abilities and the ability to multitask under pressure
- Experience with CRM/ticketing platforms and e-commerce order tools
- Calm, resilient and positive demeanor in complex or sensitive situations to provide solutions
- Proficiency with computers and strong organizational skills
Compensation & Benefits
- $18/hour + commission opportunities
- Medical, dental, and vision insurance
- 401(k) match & Life/AD&D insurance
- Free NativePath products monthly
- Gym membership reimbursement
- Fully remote role
- 17 PTO days + 9 paid holidays + 1 floating holiday
- Tiered coaching and mentoring programs
- Opportunities for advancement in a growing company
- Company retreats in incredible locations
- Monday Culture Calls to start your week with energy
- A collaborative, innovative, and supportive team environment
As a bring-your-own-device company, you’ll need:
- PC or Mac (16GB RAM recommended)
- SSD Hard Drive Storage (512GB minimum) with at least 20% free disk space
- Wired headset with noise suppression and noise cancellation
- Broadband internet (100 Mbps minimum)
- Dual monitors (strongly recommended)
- Dedicated quiet workspace free from distractions during scheduled working hours
- 40 hours per week (day shift)
- Contact center hours: 8:00 AM – 5:00 PM CST
We move quickly to find the right fit:
- Video Interview (Hireflix) – A short, three-question recorded introduction
- Video Call with the Hiring Team – Meet us and learn more about the role
- Offer & Onboarding – If it’s a fit, we move fast to get you started!
We’re excited to meet you — it’s time to find your path! 🚀
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