Aftersales Advisor

Manukau Toyota, the flagship dealership of the Manukau Toyota Group, is looking for an experienced Aftersales Advisor to join its high-performing service team.

As part of New Zealand's largest Toyota dealer group, you'll join a busy, modern dealership where customer service, teamwork and professional development are at the heart of everything they do.

This is an excellent opportunity for someone with previous dealership or automotive service advising experience who is looking to further develop their career with one of New Zealand's most respected automotive employers.

Working alongside a supportive and experienced team, you'll play a key role in delivering exceptional customer service while ensuring the smooth coordination of vehicle servicing and repairs in this busy dealership.

Benefits

• Competitive remuneration package including performance incentives
• Join the flagship dealership within New Zealand's largest Toyota dealer group
• Busy, high-volume dealership offering variety and career growth
• Ongoing Toyota training and professional development
• Modern facilities, industry-leading systems and a supportive team environment
• Long-term career opportunities across the wider Manukau Toyota Group
• Work with a well-established dealership that values its people and customers

Key Responsibilities

• Delivering exceptional customer service aligned with Toyota standards
• Booking vehicles in for servicing, repairs and maintenance
• Communicating repair requirements and service recommendations to customers
• Liaising with technicians and the parts department to ensure efficient workflow
• Providing customers with updates throughout the repair process
• Preparing service documentation, invoices and vehicle handovers
• Assisting with warranty and service administration
• Building strong relationships with both new and returning customers

About You

• Previous experience as a Service Advisor, Aftersales Advisor or similar customer facing automotive role
• Minimum of 2+ years of relevant automotive industry experience
• Strong customer service and communication skills
• Organised with excellent attention to detail
• Ability to manage multiple tasks in a busy environment
• Professional presentation and a positive attitude

If you're passionate about delivering exceptional customer service and want to build your career with one of New Zealand's leading Toyota dealerships, we'd love to hear from you.

Apply now with your updated CV!