Customer Service Representative I

What You'll Be Doing

• Communicate clearly and effectively with customers via phone, chat, and email using an internet-based ticketing system.
• Assist customers with placing orders, tracking shipments, handling returns and warranty issues, and any other e-commerce style customer service needs.
• Follow up and complete customer inquiries, while multitasking between multiple computer programs and operations.
• Maintain and troubleshoot website technology competently to ensure customers have the best experience ever.
• Communicate with other departments quickly and accurately via Google Workspace systems (Gmail, Gchat, Docs, Sheets, Forms) to relay information back to the customer.
• Identifying, investigating, and reporting emerging and trending issues affecting our customers
• Resolve customer-related issues as they arise, on a personalized basis to provide the utmost customer experience.

• High school diploma or equivalent is required.
• Minimum of two years' experience working in a Customer Service, Operations or Data-entry position.
• Basic computer skills and experience including typing, data entry, and use of internet-based software systems.
• Basic knowledge of Google Workspace Systems (Sheets, Docs, Gmail).
• Excellent written and verbal communication and comprehension.
• Excellent attention to detail, multitasking, and problem-solving skills.

• $18 - $21/hr

• BW Retail Solutions – Chesterfield, MI
• Training Schedule: Monday–Friday, 9:00 AM – 4:00 PM (in-office)
• Operating Hours: Sunday–Saturday, 8:00 AM – 6:00 PM
• Scheduling: Shifts may vary and can include mornings, evenings, and weekends
• Weekend Requirement: Weekend availability required; rotating weekends off provided
• Hybrid Schedule: Eligible after successful completion of training (typically 3 days remote / 2 days in-office, up to 5 days in-office as needed)
• Remote Work Requirements: Must have a secure, distraction-free home office and reliable high-speed internet

• Award-Winning Benefits: Earned the 2026 Top Employee Benefits Award by Mployer
• 100% Employer-Paid Benefits: Medical, Dental, Short-Term Disability, and Basic Life Benefit
• Voluntary Benefits: Vision, Long-Term Disability, Critical Illness, and Supplemental Life Insurance
• 401(k) Retirement Plan: 100% employer match up to 3% of employee contributions, plus a 50% match on the next 2%
• Paid Time Off: Competitive PTO package plus 6 paid holidays annually
• Career Growth: Long-term opportunity with advancement paths in a growing, family-oriented company
• Professional Development: Environment that promotes continuous learning and career development
• Additional Programs: Tuition reimbursement, employee referral bonus, employee discounts, and Employee Assistance Program (EAP)
• Wellness Program: Employer-sponsored program offering opportunities to earn company-paid HSA contributions and prizes
• Employee Engagement: Company-sponsored holiday parties, team luncheons, and employee appreciation events

BW Retail Solutions is a trusted leader in end-to-end eCommerce retail brand management. Founded in 2017, we combine time-tested values with modern innovations to adapt to an ever-changing consumer landscape. We now manage over one million transactions per year by retailing the top brands in the outdoor power equipment and powersports industries. Through innovation and a customer-centric approach, we continue to elevate the e-commerce shopping experience for new and loyal customers alike. At BW Retail Solutions, we are proud of our strong culture that is built on collaboration, integrity, and adaptability. As we grow, so does our commitment to creating a workplace where people are empowered to learn, contribute, and thrive.

Visit our website to find out more at http://www.bwretail.com/

BW Retail Life: BW Retail Life

We are an equal opportunity employer and will not unlawfully discriminate on the basis of race, color, sex, national origin, age, religion, marital or veteran status, the presence of a medical condition or handicap, height, weight, arrest record or any other protected status in the hiring, payment, discipline, or promotion of employees.