EV Concierge Advisor

Job Title: EV Concierge Advisor

Location: Warren, MI-Remote

Travel: N/A

Job Type: Full Time, Contract

Expected hours per week: 40

Schedule: *Must Have Open Availability*

Pay: $18.00/HR

Job Description:

Overview

Are you passionate about delivering exceptional customer experiences and helping people navigate new technology? Join our client as an EV Concierge Advisor and become a trusted resource for current and prospective electric vehicle owners.

In this fully remote role, you'll support customers through phone, chat, and email, helping with vehicle questions, charging solutions, dealership appointments, troubleshooting, service concerns, and overall EV ownership support. You'll serve as the voice of the client, creating positive experiences that strengthen customer loyalty and satisfaction.

What You'll Do

• Provide outstanding customer support for electric vehicles.
• Assist customers with EV ownership, charging options, vehicle features, reservations, orders, and service-related inquiries.
• Respond to customer questions via phone, email, and chat in a high-volume contact center environment.
• Troubleshoot customer concerns and provide personalized solutions.
• Schedule dealership appointments and coordinate support when needed.
• Manage customer cases from start to finish, ensuring timely resolution.
• Document customer interactions accurately within CRM systems.
• Review reimbursement claims and process goodwill accommodations when appropriate.
• Collaborate with dealerships and internal teams to resolve customer issues.

Required Qualifications

• 1-2+ years of high-volume call center experience.
• Strong customer service and problem-solving skills.
• Excellent verbal and written communication abilities.
• Typing proficiency of 40+ WPM.
• Comfortable navigating multiple computer systems simultaneously.
• Strong attention to detail and organizational skills.
• Ability to work independently in a remote environment.
• Reliable high-speed internet connection.
• Dedicated, distraction-free home office workspace.

Preferred Qualifications

• Bachelor's degree preferred.
• Experience with CRM systems and case management tools.
• Interest or familiarity with electric vehicles and emerging technology.

Schedule Requirements

This team supports customers across extended business hours:

• Training is Monday-Friday: 9AM - 6PM
• Hours of operation are:
• Monday-Friday 8AM – Midnight; broken up over 3 shifts (will not work over 40 hours)
• Sat & Sun 9AM - 9PM

Candidates must be flexible to work various shifts within these operating hours. Shift assignments may change throughout the year based on business needs.

Training & Attendance Expectations

Attendance is critical for success in this role.

• 8-week paid training program required.
• No extended time off permitted during training.
• No extended time off permitted during the first 60 days after training.
• Any appointments or scheduling conflicts must be communicated during the first week of training.
• Consistent attendance and schedule adherence are essential.

What Makes You Successful

• You enjoy helping customers and solving problems.
• You remain calm and professional with frustrated customers.
• You learn quickly and adapt to changing information.
• You thrive in a fast-paced, high-volume call center environment.
• You take ownership of customer situations until they are fully resolved.

Why Join?

• Work remotely from home.
• Support one of the industry's leading electric vehicle programs.
• Gain experience with cutting-edge EV technology.
• Join a team focused on exceptional customer experiences.
• Competitive hourly pay and extensive training.

If you're an experienced call center professional who enjoys helping customers and wants to be part of the future of transportation, we'd love to hear from you!

Benefits: 80 hours paid time off, and medical insurance contributions, dental vision and our 401k retirement savings plan

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