Customer Care Coordinator

Job Title: Customer Care Coordinator

Location: Dublin City South (on luas line)

Working Model: Mon-Fri standard hours – hybrid after training/probation

Salary: DOE plus 10% bonus, pension, healthcare and flexible working hours.

Join a team where great customer service makes all the difference.

Are you passionate about delivering outstanding customer experiences? Do you enjoy helping people, solving problems and working as part of a supportive team? If you're looking to take the next step in your career, we'd love to hear from you.

We're looking for a Customer Care Coordinator to join our friendly and collaborative Customer Care team. This is an excellent opportunity for someone with a positive attitude, strong communication skills and a genuine passion for customer service.

Whether your experience comes from hospitality, retail, customer service or an office environment, if you're someone who enjoys building relationships and making a difference, this could be the perfect role for you.

The Role

As a Customer Care Coordinator, you'll be one of the first points of contact for our customers, ensuring every interaction is handled professionally, efficiently and with care.

Working alongside a close-knit team of six, you'll play an important role in delivering an excellent customer experience while supporting the day-to-day administration of the department.

Your responsibilities will include:

• Responding to customer enquiries by phone and email
• Providing a professional and efficient service to customers and drivers
• Updating and maintaining internal systems accurately
• Coordinating vehicle administration, including motor tax processing
• Managing fines, toll tags and fuel card administration
• Preparing reports and supporting the wider business with administrative tasks
• Following established processes while identifying opportunities for improvement
• Working collaboratively with colleagues to ensure the highest levels of customer service
• Providing support across the team during busy periods and annual leave

About You

We're looking for someone with a great attitude and a customer-first mindset.

You'll ideally have:

• Experience in a customer-facing role such as hospitality, retail, customer service, administration or a contact centre
• Excellent communication and interpersonal skills
• A friendly, approachable and professional manner
• Strong organisational skills with excellent attention to detail
• The ability to manage multiple tasks and priorities in a fast-paced environment
• Confidence using Microsoft Office and learning new systems
• A proactive approach and a willingness to work as part of a team
• A full, clean EU driving licence

What We Offer

We believe our people are our greatest asset, so we offer a supportive environment where you can develop your career.

Our benefits include:

• Annual performance bonus
• 23 days annual leave, plus an additional 2 Company Day
• Pension scheme
• Private healthcare
• Comprehensive training and ongoing support
• Hybrid working after completing your initial six-month training period (1–2 days working from home each week)
• A welcoming, supportive team environment with opportunities to learn and grow

Why Join Us?

This is more than just a customer service role. It's an opportunity to join a business that values teamwork, continuous improvement and delivering an exceptional customer experience.

If you're someone who enjoys working with people, takes pride in providing excellent service and wants to be part of a supportive team where your contribution is recognised, we'd love to hear from you.

Apply to Emily Mason today and take the next step in your customer service career.