Customer Service Coordinator

Join a global leader and build your career in customer service! We’re hiring a Customer Service Coordinator in Dublin City South.

Job Title: Customer Service Coordinator

Salary: Negotiable (depending on experience) + benefits

Location: Dublin City South

Contract: Full-time, permanent (37.5 hours per week)

Work Model: Monday – Friday, standard working hours

Our global service client is seeking a Customer Service Coordinator to join their busy and dynamic team. This is an excellent opportunity to work with a large international organisation where you’ll play a key role in delivering an outstanding customer experience.

Responsibilities:

• Act as the primary point of contact for assigned clients, ensuring queries and requests are handled efficiently.
• Deliver excellent customer service by actively listening, empathising, and providing effective solutions.
• Collaborate with internal teams to ensure client needs are met and issues are resolved promptly.
• Maintain accurate records of client interactions and communications using CRM systems.
• Produce and analyse client reports to monitor satisfaction and identify areas for improvement.
• Proactively engage with clients to provide updates, gather feedback, and build strong relationships.

Qualifications:

• Previous experience in customer service, call centre, or a related role.
• Excellent communication skills, both verbal and written.
• Strong IT skills, including Microsoft Office; experience with CRM systems an advantage.
• High attention to detail and strong problem-solving skills.
• Ability to thrive in a fast-paced, collaborative team environment.

If you’re interested in this opportunity, please submit your CV to Emily Mason via the link below.