Customer Support Specialist

About Atlas Technologies

Most recruitment software belongs in a museum. Forms. Fields. Endless admin. 10 different suppliers to manage your end to end process because your CRM doesn't care about you or the holes in their offering. Then someone glued an AI button on the side and called it innovation. Atlas took a different approach. We started with AI and rebuilt the CRM from first principles so recruiters spend less time feeding software and more time doing their actual job. We’re a globally distributed team hired on ability, not postcode, taking on an $18bn market that hasn’t had to defend itself for far too long.

About the role

We're hiring a Customer Support Specialist to ensure Atlas customers get the best possible experience from the platform. You'll be the first point of contact for users, helping them solve problems quickly, understand the product, and ultimately get more value from Atlas.

This is more than a reactive support role. You'll proactively engage with customers, identify ways to improve their experience, and work closely with our Product and Engineering teams to turn customer feedback into action. As Atlas grows, you'll play an important role in keeping our customers happy, engaged, and excited to use the platform.

What you'll be doing

Once someone signs up with Atlas, it's your job to ensure a great customer experience.

• Support customers day-to-day by handling questions and issues through our service desk stack (primarily Intercom), often using short Loom videos to explain solutions clearly.
• Proactively engage with users by sharing tips, best practices, and quick check-ins that help them get more value from the platform.
• Jump on video calls when needed to resolve more complex issues that are difficult to solve via chat.
• Collaborate with the Product and Engineering teams by capturing feedback and flagging bugs with clear, concise reproduction steps.
• Work with urgency-our customers rely on Atlas to do their jobs, so fast, high-quality responses are a must.

Your outcomes

• Increased number of active users on the platform.
• High customer satisfaction (CSAT) scores.
• Rapid first-response and resolution times.
• Consistently “happy customers” who become Atlas advocates.

Who you are

• At least 3 years of customer support experience for a software or SaaS B2B product. This isn't simple software such as online marketplaces but rather complex B2B systems such as CRMs.
• Near fluency in English. You’re comfortable drafting clear, friendly messages or using GPT tools to polish them.
• You thrive - or are excited to thrive - in a fast-growth, start-up environment and can articulate why.
• You prefer learning by doing and don’t need a rigid training programme.
• You believe that generative AI is the next dot-com era and have likely experimented with small AI projects for fun.
• Familiarity with Intercom or Loom is a plus.

What we offer

• Above-market salary.
• Quarterly All-Company Meet-ups (so far in 2026 we've done Val Thorens, Bosnia, Athens).
• Access to the latest and greatest tooling and an unparalleled freedom to experiment.

Atlas is an equal opportunity employer. We are committed to building a diverse and inclusive team.