English-Speaking Customer Expert for Car Sharing

wherewework.gr on behalf of:

TP Greece

Job Overview:

Ready for… a ride to Athens? Be the next one to join our English-Speaking Customer Experts team for Car Sharing Services!

TP collaborates with a leading car rental company, providing easy car-sharing services in urban areas of Europe & North America. Its futuristic features have been loved by the users, as everything is done using only smartphones!

Our team provides customer service to English speaking customers that need help or have inquiries about

• Finding or reserving a ride
• Starting or ending a car rental
• Managing their account & balance

Your responsibilities:

• Responding to customers’ inquiries via e-mail, chat & phone
• Work effectively as part of a team, developing effective and supportive relationships with colleagues and management
• Be positive & proactive and have a desire for applying continuous improvement processes
• Provide and maintain a strong, professional relationship with all customers and always show empathy
• Strive towards customers retention and loyalty, fully supporting the customers to achieve a successful outcome to their inquiry

Job requirements:

• Excellent English communication skills
• Great communication and soft skills
• Good computer skills
• Experience in customer service will be appreciated
• Positive attitude & team spirit

What we offer:

• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring a Friend and get up to €3.500 depending on the language
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. For these reasons, we invite you to join our big family.

Find out more!

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