Customer Support Specialist

Location: Houston, Texas — 100% Remote

Job Type: Full Time

Salary: $45,500 - $53,000 per year

About The Position

Start Club Corp is hiring a Customer Support Specialist to support brand and marketing strategy, market research, promotional campaigns, events, customer engagement, and communications. This role is centered on work where you will help customers resolve questions and service issues through clear, timely support. It is a full-time, 100% remote position open to candidates based in Houston, Texas.

What You'll Contribute

• Respond to customer or client questions related to brand and marketing strategy, market research, promotional campaigns, events, customer engagement, and communications through approved phone, email, chat, or ticketing channels in the Customer Support Specialist role at Start Club Corp.
• Review account or request details and document each interaction with complete notes and next steps as part of the Customer Support Specialist role at Start Club Corp.
• Resolve routine questions and service issues within policy and escalate complex or unresolved cases across marketing, research, and events in this Customer Support Specialist position.
• Follow up on open cases, promised actions, or missing information so customers receive timely updates for the Start Club Corp team as part of Customer Support Specialist work.
• Use approved knowledge resources and procedures while adapting communication to the customer's specific question while supporting marketing, research, and events in the Customer Support Specialist role at Start Club Corp.
• Meet service-quality, response-time, documentation, and customer-satisfaction expectations as part of day-to-day Customer Support Specialist responsibilities at Start Club Corp.

• High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles for the Customer Support Specialist opening at Start Club Corp.
• Strong written and verbal communication with a patient, professional, solution-focused approach.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
• Ability to learn policies and service information quickly and explain them clearly.
• Reliable internet access, a quiet workspace, and the ability to work independently.
• A pre-employment background check is required.

• Employment type: Full Time
• Work arrangement: 100% Remote — Houston, Texas
• Experience level: Associate
• Base salary: $45,500 - $53,000 per year

Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.