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Flexiple Linkedin · Posted yesterday

Customer Support Specialist

India

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Indexed description

Customer Support Specialist

A leading European manufacturer establishing its India shared-services centre

Location: Bengaluru, Mumbai, Delhi NCR, Hyderabad, Pune, Chennai, Kolkata, Ahmedabad — or Remote (India)

About the Company

A leading European manufacturer is establishing its India shared-services centre and has partnered with Flexiple to hire its support team. You will support business customers and internal partners across regions, helping a long-established company run smoothly from India. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.

Role Overview

As a Customer Support Specialist, you will own a portfolio of accounts and queries, resolve issues with care, and become the dependable point of contact customers come back to.

Key Responsibilities

Account Support

  • Resolve product, order, and account queries across email and chat
  • Own a set of accounts and build trusted, ongoing relationships
  • Document interactions and keep account records accurate

Coordination & Quality

  • Work with sales, operations, and technical teams on resolutions
  • Maintain service standards and contribute to support documentation

Ideal Candidate Profile

  • 1 to 5 years in customer support, account support, or a service role
  • Clear written and spoken English and a methodical approach
  • Strong attention to detail and follow-through
  • A reliable remote-work setup and comfort with support tools

Preferred Qualifications

  • Experience in a B2B, manufacturing, or shared-services environment
  • Familiarity with CRM and ticketing tools
  • Comfort with a partial European time-zone overlap

What We Offer

  • A founding support seat at a European manufacturer's India centre
  • Remote-friendly, pan-India hiring with long-term placement
  • Stable, long-term work with an established global company
  • One application considered for this and future matched roles

Hiring Process

HR Screening → Assignment → Leadership Round 1 → Leadership Round 2 → Culture Fit

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