Customer Success Specialist, GT School (Remote) - $60,000/year USD

You're ready to move beyond support work where success is measured by how many tickets you close. You want to build real relationships with the families you serve—understand what they need before they ask, recognize their progress, and become someone they trust in something meaningful.

GT Anywhere is a virtual school designed for gifted students seeking to accelerate their learning. We blend AI-driven academics with personalized coaching to deliver an experience that is both academically challenging and genuinely supportive. That vision depends on parents feeling understood, informed, and truly partnered with—not simply processed.

In this role as Parent Success Partner, you will take full ownership of the parent experience. Instead of waiting for issues to surface in a support queue, you'll initiate contact, establish trust from the start, and stay engaged enough with families to identify concerns early. You'll acknowledge achievements, support parents during uncertain moments, and transform strong connections into lasting retention and advocacy.

This position is designed for someone who views customer success as fundamentally human, proactive, and relationship-driven. If you've longed for work that centers on people rather than ticket volume, you've found it.

What You Will Be Doing

• Addressing parent inquiries and concerns through email and chat with responsiveness, empathy, and precision
• Recognizing student achievements and progress through thoughtful, tailored communication
• Building connections among GT families to foster community and advocacy
• Collecting parent feedback and sharing actionable insights with leadership to refine the program
• Developing, updating, and enhancing help content and knowledge base resources for parents

What You Won’t Be Doing

• Waiting passively in a ticket queue for issues to arrive
• Relying on scripts or using inflexible response templates
• Handling technical support or debugging platform issues
• Operating in a silo—you'll work closely with Academic Advisors and leadership
• Viewing families as tickets or metrics—each parent represents a genuine relationship

Customer Success Specialist Key Responsibilities

Establish proactive, trust-centered relationships with parents that support family retention and advocacy, ensuring families experience true partnership in their child's educational journey.

Basic Requirements

• At least 1 year of experience in customer success, account management, or community-facing roles
• Direct experience working in education or with students and parents
• At least 1 year managing digital support channels (email, chat, or helpdesk tools such as Intercom, Help Scout, or Zendesk)
• Demonstrated ability to write clear, warm, and professional communications
• Proven ability to manage multiple concurrent priorities using documented tracking methods
• Track record of building relationships proactively, not just responding reactively
• Ability to build trust and connect confidently with parents in live video conversations such as Zoom or Google Meet
• Comfortable working remotely and communicating asynchronously

About GT School

GT School is revolutionizing education with AI, expert coaching, and 50+ years of learning science. They blend cutting-edge tech with data-driven insights to unlock every student's full potential.

They're on a mission to disrupt the broken education system and unleash the true potential of gifted minds. Forget the one-size-fits-all approach that leaves brilliant students bored and disengaged.

This school has tossed the rulebook and created a modern learning environment powered by AI and guided by dedicated mentors. Their personalized approach accelerates learning - 2-6 times faster than traditional classrooms.

GT School students explore their passions, develop critical thinking skills, and learn to innovate.

Because that's where genius lies.

GT School is where gifted minds turn potential into power.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with us

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-5731-US-NewYork-CustomerSucces.004