Virtual Call Center Customer Service Rep

At Go Store It, we believe that work should be rewarding, empowering, and people-first. We're not just offering a job—we’re inviting you to be part of a culture that celebrates your voice, values your dedication, and supports your personal and professional growth.

What You’ll Get

• $20.00/hour and up DOE
• Comprehensive benefits package: Medical, Dental, Vision, and 401(k) with company match
• Generous paid time off: Holidays, PTO, and parental leave
• Real opportunities to grow within a booming national self-storage company
• A supportive, respectful, and fun workplace culture
• Stable schedule that prioritizes work-life balance

• Location: Remote
• Schedule: 11:30 AM – 8:00 PM EST , open availability from Monday through Sunday, 8-hour shift

• Be the friendly and helpful voice for customers exploring storage solutions
• Deliver exceptional service via phone, email, live chat, and video support
• Handle account updates, billing questions, online rentals, and payment processing
• Promote insurance, products, and special offers
• Submit and follow up on maintenance requests
• Thrive in a collaborative team environment that values heart and hustle

• 2+ years of call center experience
• Calm, friendly, and confident phone demeanor
• Strong multitasking and tech skills
• Bonus points for sales/upselling experience
• Bilingual (Spanish) is a bonus!
• Familiarity with tools like MS Outlook and Sitelink
• A positive, motivated, team-first attitude
• Accountability
• Active listening skills