Online Customer Service Representative

Location: United States — 100% Remote

Job Type: Full Time

Salary: $46,500 - $54,000 per year

Role at Viyahe

Viyahe is hiring a full-time, 100% remote Online Customer Service Representative to support its technology-enabled travel booking, live-agent service, business travel workflows, reservations, and traveler support. In this position, you will support customers through email, chat, web forms, and other digital service channels while working with the records, systems, and teams used by Viyahe.

What You'll Work On

• Respond to online questions from travelers and travel-agent users using email, chat, forms, and approved messaging channels.
• Research account, order, booking, or service details and provide accurate next steps based on documented procedures.
• Record each interaction, action taken, and follow-up requirement in the appropriate customer or service system.
• Resolve routine issues independently and escalate exceptions with complete notes and supporting information.
• Follow up on open cases and confirm that requested changes, answers, or service actions were completed.
• Identify repeated customer questions and share feedback that can improve technology-enabled booking and traveler support instructions and self-service content for Viyahe.

• Customer-service or online-support experience is preferred but not required for candidates with strong communication skills.
• Clear, professional writing and the ability to explain information in a friendly, accurate way.
• Comfort handling several digital conversations or cases while maintaining complete records.
• Strong written communication and the ability to document work clearly in a remote environment.
• Reliable internet access and a quiet, secure workspace suitable for handling business information in Viyahe's remote-work environment.
• Ability to complete a pre-employment background check.

• Employment type: Full Time
• Work arrangement: 100% Remote — United States
• Experience level: Associate
• Base salary: $46,500 - $54,000 per year

Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.