Ecommerce Customer Service & Marketplace Associate

Position Overview

We are seeking an experienced Ecommerce Customer Service & Marketplace Associate to join our remote team.

E-commerce customer service experience is ESSENTIAL and the top priority for this role. Candidates must have hands-on experience handling customer emails, phone calls, order issues, returns, refunds, and customer communication.

Responsibilities

• Handle ecommerce customer enquiries via email and phone.
• Resolve order issues, returns, refunds, and complaints.
• Assist with Amazon claims and marketplace-related tasks.
• Add basic product listings to ecommerce channels.
• Follow company SOPs and procedures.
• Maintain accurate records and provide excellent customer service.

Requirements

• Strong e-commerce customer service experience – REQUIRED.
• Amazon/Seller Central experience is highly beneficial.
• Excellent English communication skills.
• Detail-oriented, organized, and reliable.
• Able to follow SOPs and work independently.
• Basic marketplace listing experience is an advantage but can be trained.

Working Hours

Monday–Friday | 9:30 AM–5:30 PM EST

Remote