Customer Service Representative

Customer Service Representative

Salary Range: $693 to $866 per month

Join a fast-growing technology services organization and play a key role in keeping hardware shipments, customer updates, and support tickets organized and moving forward. This customer-focused coordination role is ideal for someone who communicates clearly in writing, stays on top of multiple open items, and is eager to learn hardware and IT-related processes.

What You'll Do:

• Manage shipping-related tickets from initial request through completion.
• Confirm shipment details and create shipping labels when equipment is ready.
• Send customers clear email updates on tracking, delivery timing, delays, and missing shipments.
• Research shipment issues and respond to customer questions using the appropriate systems.
• Coordinate with the hardware team or vendors when additional action is needed.
• Keep ticketing and shipping systems accurate and up to date.
• Resolve routine shipping and customer issues independently and escalate more complex situations when needed.
• Learn and follow the company’s hardware, shipping, and IT processes.

Who You'll Work With:

Be an integral part of a collaborative hardware team, working closely with internal team members while also communicating with customers and vendors to keep shipments, tickets, and updates moving smoothly.

Who We're Looking For:

• Written Communication: Able to write clear, friendly, professional emails that sound natural rather than scripted.
• Customer Service: Customer service experience that included written communication is preferred.
• Organized & Independent: Able to manage multiple open items accurately, stay on top of assigned work, and work with minimal supervision.
• Team-Oriented: Works well with internal teams and communicates effectively when coordination is needed.
• Problem-Solving: Uses good judgment to resolve straightforward issues independently and knows when to escalate.
• Quick Learner: Comfortable learning ticketing and shipping systems, hardware-related workflows, IT processes, and multi-step procedures.
• Location: Must be located in the Philippines.

Why Join Us?

• Impact: Play a central role in keeping hardware shipments, customer communication, and internal coordination accurate and efficient.
• Culture: Join a collaborative team that values clear communication, organization, adaptability, and continuous learning.
• Benefits:
• Enjoy preset salary growth and weekly salary payments.
• 100% work-from-home flexibility.

Work Details:

• Schedule: Mon - Fri 9:00 AM - 6:00 PM EST
• Employment Type: Full-time

How to Apply:

Click "Apply" to start your application. Come and make a difference in a growing technology services company.

We are an equal opportunity employer and value diversity at our company.