Customer Service Officer | US Account Exp Required | Remote | Up to PHP28K

Support Financial Confidence Through Exceptional Customer Care

Our client is Canada's largest online short-term lender, helping more than 950,000 Canadians access fast, secure, and responsible financial support. Since 2016, they have issued 1.96 million online loans, generated $178 million in customer savings, returned over $8.6 million in cashback, and earned more than 55,500 positive reviews. Through an automated digital platform, they provide 24/7 loan access, instant decisions, and rapid e-Transfers while maintaining transparent lending practices and strong customer protection.

Job Description

Your customer service experience has prepared you for more than answering enquiries-it has built the judgment to solve problems, navigate complex conversations, and earn customer trust. As a Customer Service Officer, you'll support customers across chat, email, SMS, and phone while resolving application concerns, technical issues, and account-related requests. Bring your proven U.S. account and remote-work experience to Emapta, where permanent WFH flexibility, international exposure, continuous development, and an award-winning Top 1% employee experience create lasting career value.

Job Overview

• Employment Type: Full Time
• Shift: Night Shift, 9:00 PM-6:00 AM EST (6-week training), Consecutive Days Off
• Work Setup: Permanent Work From Home
• Salary: PHP 26,000 - PHP 28,000

Exciting Perks Await!

• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Minimum of 3 years of customer service experience supporting U.S. clients, with no more than a 3-month gap in recent employment
• At least 1 year of work-from-home experience in a customer service role
• Proven experience working night shifts
• Hands-on experience handling customer inquiries through email, SMS, and phone
• Excellent written and verbal English communication skills
• Strong problem-solving, analytical, and decision-making abilities
• Ability to navigate multiple systems and communication platforms efficiently
• Strong knowledge of customer service best practices
• Customer-focused, adaptable, and able to perform effectively in a fast-paced environment
• Collaborative team player with a willingness to learn and grow

Your Daily Tasks

• Provide exceptional customer support through live chat, email, SMS, and phone channels
• Conduct in-depth research, follow up with customers, identify customer needs, and assign appropriate priority levels
• Respond to inquiries regarding the application process and application status
• Provide technical assistance and resolve issues related to mobile applications and websites
• Acknowledge, investigate, and resolve complex customer complaints
• Follow established policies, procedures, and service standards
• Achieve performance goals and quality expectations
• Post customer payments accurately to customer accounts
• Process balance adjustments on customer accounts
• Perform other duties and responsibilities as assigned by the supervisor or manager

Join the Top 1% Talent. A better career. A better life.

At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.

Step into a career that moves with you. Apply today!