Customer & Consumer Service Representative

About the job

We are a leading global brand dedicated to creating Smart, Helpful, and Bold baby gear since 2007. Our business has continued to grow exponentially, and we are looking for a Customer & Consumer Service Representative – After Sales (m/f/d) to support the team.

What you'll do

As a member of our Customer & Consumer Service team, you will play a key role in the After Sales department. You will be the first point of contact for our customers in Switzerland and our European markets, ensuring professional, friendly and solution-oriented support:

• Order Entry in SAP
• Supporting our end customers in all product and service matters via email and telephone
• Independent processing and assessment of complaints and warranty claims, including decisions on repair, replacement or exchange
• Ordering and managing spare parts, coordination with the warehouse
• Analyzing customer feedback and contributing to the optimization of our service processes and standards
• Collaborating with internal departments such as Product Management and Marketing
• Using and further developing our modern ticket system (Zendesk)

What you'll bring

• Completed commercial or equivalent vocational training
• Experience in customer service, ideally in after-sales or complaint management
• Technical understanding and manual skills are a plus
• Good German and English language skills are essential. Additional proficiency in Italian and/or French would be considered a significant advantage.
• Enjoyment of direct customer contact and solution-oriented work
• Independent, structured, and reliable working style
• Strong service and team orientation
• Very good knowledge of SAP S/4HANA, MS Office; experience with Zendesk is a plus

What You’ll Get:

• Dynamic Global Environment: Gain hands-on experience in a rapidly growing international company, with exposure to global best practices.
• Diverse & Supportive Team: Collaborate with a talented, multicultural team and learn from a wide range of professional backgrounds.
• Professional Development: Grow your skills and career with the fast expanding company.