Customer Success Manager

Cleo Customer Success Manager YesterdaySaved Remote or Hybrid United States 75K-100K Annually Senior level 75K-100K Annually Senior levelCloud • eCommerce • Information Technology • Professional Services • SoftwareManage 30+ enterprise SaaS accounts across implementation, adoption, renewal, and expansion. Lead stakeholder meetings and executive QBRs, maintain customer health data in Salesforce and Planhat, own GRR and NRR outcomes, mitigate risks, and identify upsell opportunities. Collaborate cross-functionally to resolve issues, drive platform adoption, support migrations, communicate AI capabilities, and represent customer needs internally. Travel 5–10% annually.Top Skills: Ai-Powered Tools And WorkflowsCleo PlatformPlanhatSalesforce