Customer Service Representative - Telecom

About the Company

Sutherland is hiring Customer Service Representatives to join our team in Smouha Site (Matajer Mall) Alexandria.

About the Role

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for providing customers with exceptional customer service experience.

Responsibilities

• Communicate with customers via phone, email and chat
• Solve customer issues proactively and creatively
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• No previous experience needed
• B2-C1 English Level is a must
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Technical common knowledge

Required Skills

• Technical common knowledge
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills

Preferred Skills

• Technical common knowledge
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills

Pay range and compensation package

• Highest salary in market
• Possibility to work from home after 6 months
• Sales bonuses
• Work in international environment
• Possibility for promotions after only months

Equal Opportunity Statement

We are committed to diversity and inclusivity.

To Apply go to: https://smrtr.io/wRcSq