Customer Service Representative

Do you have experience with ICBC and fleet or commercial auto clients? Are you looking to build a long-term career in commercial auto insurance with no evening or weekend shifts? Join Aon and help us deliver exceptional service to our commercial clients.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

The salary range for this position is $50,000 to $57,000. The actual salary will vary based on your education, experience, skills, and abilities, as well as internal equity. Aon also offers a bonus opportunity and a comprehensive benefits package.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

No two days are the same in this role. You will use your ICBC and customer service expertise to:

• Support commercial auto clients (fleets and garages) by providing accurate, timely information on products, services and coverage options.
• Process ICBC transactions end-to-end, including new, renewal and mid-term changes to registrations, license plates, temporary operating permits, transfers, garage policies, floater plates, prorate plates, special coverage policies and cancellations.
• Analyze and resolve client inquiries, identifying needs and matching them with appropriate ICBC products and Aon solutions.
• Maintain a deep working knowledge of ICBC products and guidelines, staying current on changes and new requirements.
• Manage and service an established book of Commercial Auto business, create and refine documentation, and collaborate with account management teams on Commercial Auto plan and fleet-related inquiries.

In this role, you will work primarily with commercial clients, including National, North American and Global organizations, in a predictable Monday-to-Friday schedule with no weekends, statutory holidays or evening shifts. You can focus on delivering excellent service without sales targets, while benefiting from specialized training on fleets, garage policies, prorate and other commercial auto products. You will be based in a convenient downtown location close to major transit routes and be part of a collaborative, supportive team that invests in your ongoing learning and professional development.

Skills And Experience That Will Lead To Success

• 2+ years of Autoplan experience, including hands-on ICBC transaction processing.
• Proven experience with ICBC batching and plate inventory management.
• Strong client service and communication skills, with confidence handling high volumes of phone and email interactions.
• Meticulous attention to detail, strong organizational skills and the ability to manage multiple tasks and deadlines.
• Proficiency with MS Office, particularly Excel, and the ability to learn and navigate multiple systems.
• Knowledge of fleets and garage policies is an asset; we will train the right candidate.
• Insurance Brokers Association of British Columbia (IBABC) Level One (1) License required.

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