Customer Service Agent

We are seeking a Customer Service Agent to join our dedicated support team. You will play a key role in delivering exceptional service to our customers by handling inquiries, resolving issues, and ensuring a positive customer experience.

This role involves communicating with customers across various channels, providing accurate information, and maintaining a helpful and professional tone at all times. You will collaborate with internal teams to address customer needs and contribute to ongoing service improvements.

Responsibilities

• Greeting and communicating with customers in a warm and empathetic manner
• Deliver high quality customer service to customers via email
• Provide explanations to customers about products/sites/policies
• Keep up-to-date with new information/policies
• Build a trusting relationship with clients providing accurate information in a timely manner
• Understand, guide, and support clients
• Collaborate with other departments where necessary

• Candidates must be native/fluent in German and English (understanding, reading and writing)
• S/he must enjoy learning and sharing their knowledge with others
• Candidates should be genuinely interested in the online sector and eager to learn more
• S/he should be take pride in giving support to customers with empathy and show engagement in delivering excellent service
• S/he must be an excellent listener
• Candidates must be team players who can also work independently
• French and/or Spanish would be considered an asset

• Full-time (40 hours per week)
• Working hours are from 08:00 – 17:00, 5 days per week (Monday to Friday)
• Office-based
• Competitive salary and benefits
• A collaborative work environment