Motor Vehicle Representative 1 (Contact Center), G-9 (NY HELPS)

Description

Duties Description

As a Motor Vehicle Representative 1 (Contact Center), you would primarily be using a headset answering incoming telephone calls from the public inquiring about services and information regarding driver licenses, registrations, titles, penalties, and insurance. You will be expected to effectively use a computer with multiple applications running simultaneously, read and decipher customers’ records, process documents and credit card transactions. Other tasks include answering and responding to customers’ inquiries through email and chat. You will be expected to act in a calm, courteous, and reasonable manner, even under difficult circumstances.

The Contact Center offers free parking to all employees. Hours of the position will be discussed at the time of interview, including questions regarding AWS/Compressed Workweek, and Telecommuting Program.

Qualifications

Minimum Qualifications

To be eligible for the Motor Vehicle Representative 1 (Contact Center), G-9 position you must meet one of the following conditions as detailed below:

NY HELPS*:

High School Graduation Or Equivalency AND Either

• One year of experience providing customer service including any of the following:
• Explaining procedures
• Resolving problems
• Addressing general inquiries

OR

• 30 semester credit hours of college-level study.

Please Note: Examples of qualifying customer service experience could include but are not limited to work: as a call center representative, as a customer service representative, in a public facing hospitality setting, as a sales representative, as a telemarketer, as an accounts payable or receivable representative, as a bank teller, and as a medical encoder.

Transfer

One year of permanent, contingent-permanent, or 55b/c service allocated to a G-7 or higher eligible for transfer under Section 52.6 or Section 70.1 of Civil Service Law, or currently serving in the title and eligible for reassignment.

55b/c Appointment

This position is eligible for 55b/c designation and candidates with 55b/c eligibility are encouraged to apply. Candidates must meet the minimum qualifications stated above and must submit their current 55b/c eligibility letter along with their application.

• This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means NO EXAMINATION IS REQUIRED, but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, WITHOUT HAVING TO TAKE A CIVIL SERVICE TEST. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Additional Comments

Hours of the position will be discussed at the time of interview, including questions regarding Flextime, AWS/Compressed work week and Telecommuting.

There are many benefits to working for the DMV! Including:

• Paid Leave
• Paid Holidays
• Pension
• Health Insurance
• Dental & Vision Coverage
• Flex Spending
• Voluntary 457B Retirement Saving Program
• Health Care Spending Account
• Tuition Assistance Programs
• Public Service Loan Forgiveness Program
• Transportation Savings Program
• Employee Assistance Programs

For additional information about the benefits of being a state employee, visit the Office of Employee Relations website at https://oer.ny.gov/employee-benefit-programs.

DMV is committed to being a model employer for people with disabilities. DMV’s commitment includes ensuring that the recruitment, application, interviewing and hiring processes are accessible to all job applicants. If you are a job applicant who may need a reasonable accommodation for any part of the application and hiring process, please contact [email protected]

The Department of Motor Vehicles is committed to diversity and equal opportunity, and to building a team that represents a variety of backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace, and we encourage all qualified individuals to apply, including people with disabilities or any other protected category under the law. Our goal as an employer is to reflect the diverse identities, experiences and geographies of the communities and customers we serve.