Account Manager

The account manager is our customer’s primary contact and represents BeQuick on a day to day basis.

As an account manager you will be assigned a group of customer accounts. You will be responsible for managing the client relationship and interactions, working closely with these clients on a daily/weekly basis to provide quality and timely assistance to ensure their success. The primary objective is to provide exceptional customer service throughout the customer lifecycle.

Skills

• Ability to understand customer business requirements and then summarize and explain these back internally
• Excellent communication and interpersonal skills to effectively engage with customers and internal teams.
• Problem-solving abilities and a customer-centric mindset to address challenges and ensure customer satisfaction.
• Strong analytical and problem-solving skills
• Very detail oriented
• 2+ years of Customer service experience (ideally in B2B)
• Ability to learn and apply the rules of complex software applications
• Ability to work independently and as part of a team
• Master multi-tasker
• Experience in Telecom or MVNOs

Educational requirements:

• Fluent in English, Spanish speaking is a plus
• US Resident
• Available 9:00 - 5:30 EST
• Reliable internet access
• Ability to work from home in a quiet, dedicated space
• Experience using MacOS
• Slack, Teams, or Discord
• Google Drive, Docs, GMail, Calendar

• Foster ongoing relationships with assigned customer accounts, acting as the main point of contact for their needs, inquiries, and concerns.
• Proactively address customer inquiries, issues, and requests and resolve them promptly to ensure high customer satisfaction.
• Learn our proprietary software platform inside and out.
• Conduct regular calls with assigned customer accounts to ensure their operations are running smoothly, review performance, and address any challenges they are experiencing to the extent that our software can assist with.
• Act as a liaison between customers and internal teams, conveying customer feedback and advocating for their needs.
• Play an integral role during the Onboarding process of a new customer by supporting them through the implementation process and ensuring a smooth and successful transition.

Reach out to discuss the opportunity. We'd love to hear from you!

Apply via E-mail

Apply now by emailing your cover letter and resume to [email protected].

Job Overviews

Account Support

United States

Full-Time

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