Customer Service Representative

Ready to make an impact?

We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.

We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution – we do things differently than others

We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful “can-do” attitude.

#WeChangeDentistry every day. Be part of it.

Position Summary

This position supports customers by answering technical questions and processing orders via phone, fax, email, and internet. This is a call center position in a busy and complex dental healthcare market.

Job Responsibilities

This position is responsible for, but not limited to, the following:

• Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs.
• Sets up new accounts and maintains customer master data in SAP.
• Answers incoming interactions from Straumann, Neodent, and ClearCorrect customers in a professional, timely manner.
• Provides basic technical support on all Straumann products.
• Processes orders accurately and efficiently using SAP.
• Problem solve and provide resolution to order and shipping issues.
• Accomplishes weekly productivity, efficiency, and satisfaction goals.
• Attends and contributes to team and company meetings to stay up to date on relevant information.
• Follows safety rules and maintains personal safety and the safety of others, including maintaining a clean and
• Read and interprets training documents, safety rules, operating manuals, maintenance instructions, and procedural documents.
• Completes training required for this position.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or equivalent.
• English proficiency (B2+ level) required, both written and verbal (mandatory).
• At least 1 year of experience in customer service, customer support, or a related role.

Preferred Qualifications

• Prior dental experience preferred.
• Ability to work in a fast-paced, team environment.
• Strong interpersonal and written communication skills.
• Excellent customer service skills.
• Prior sales experience a plus.
• Basic computer skills including PC, Microsoft Office including Word, Excel, and PowerPoint.
• Ability to read and interpret training documents, safety rules, and procedural documents in English.
• Ability to speak with and deal with a wide variety of customers and positively provide solutions.
• Demonstrated ability to work in a fast-paced team environment and collaborate well with others.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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