Customer Success Manager

Important: Please Read Before Applying

Your resume must be in English to be considered for this position.

This is a client-facing role, so strong English communication skills are required.

Please only apply if you:

• Are fluent in spoken and written English
• Are comfortable communicating with clients through phone calls, video meetings, email, and chat
• Can communicate clearly, confidently, and professionally

If you do not meet these requirements, we kindly ask that you do not apply.

Thank you for your understanding!

About the Role

Plumber Marketing USA is a digital marketing agency helping plumbing, HVAC, and electrical contractors grow their businesses through SEO, PPC, LSA, branding, and other digital marketing services.

We are looking for a Client Success Manager who is highly organized, dependable, and an excellent communicator. You will manage client relationships, coordinate with internal teams, follow up on tasks, and make sure client needs are handled promptly and professionally.

You do not need to be a digital marketing expert. A basic understanding of digital marketing is enough. What matters most is your ability to communicate clearly, stay organized, follow through on commitments, and take ownership of your responsibilities.

Responsibilities

Serve as the primary point of contact for assigned clients

Build and maintain strong client relationships

Conduct monthly client check-in and report review calls

Respond to client questions and concerns professionally and promptly

Track client requests, tasks, and action items

Follow up with internal teams and clients to ensure tasks are completed

Keep accurate CRM notes and client records

Coordinate with SEO, Ads, and Marketing teams on client needs

Review basic marketing reports and communicate updates to clients

Help onboard new clients and set clear expectations

Monitor open issues and proactively address potential problems

Complete daily task reviews and follow-ups

Who You Are

Highly organized and detail-oriented

Excellent written and verbal communicator

Strong at follow-through and staying on top of deadlines

Proactive and comfortable taking initiative

Calm and professional when handling difficult clients or situations

Comfortable managing multiple clients and priorities

Accountable and dependable

Willing and able to learn new tools, systems, and digital marketing concepts

Requirements

Experience in client success, account management, customer service, or a similar client-facing role

Strong written and spoken English

Basic understanding of digital marketing

Excellent communication and organizational skills

Strong follow-up and task management abilities

Comfortable communicating through email, phone, and video calls

Proficient with Google Docs and Google Sheets

Able to work independently in a remote environment

Ability to quickly learn new software and processes

Nice to Have

Digital marketing agency experience

Experience with SEO, PPC, LSA, or other marketing services

Social media knowledge or experience

Familiarity with AI tools or AI-generated content

Experience with CRM, project management, or ticketing platforms

Experience with GoHighLevel, Slack, ClickUp, Google Ads, or similar tools

Our Values

Every team member is expected to embody our five core values:

• Ownership — you treat your clients’ businesses like your own
• Integrity — you do what you say you’ll do, every time
• Excellence — you hold yourself to a high standard in everything you deliver
• Teamwork — you collaborate openly with SEO, Ads, and Marketing teams to deliver for clients
• Change — you embrace growth, adapt quickly, and help drive the team forward

If you are someone who lives and breathes social media, gets excited about AI and branding, and still has the discipline to keep every client account running like clockwork — this is the role you have been waiting for.