Sales & Reservation Specialist

⭐❇️ All applications will be completed on VPM Solutions❇️⭐

To Apply:

Step 1: Click 'Apply via LinkedIn,' which will direct you to create your VPM Solutions Freelancer Profile

Step 2: Update your profile

Step 3: Search for Job Title

Step 4: Click 'Apply Now' and Submit Application.

Sales & Reservations Associate (Remote – Luxury Hospitality)

COMPANY OVERVIEW

A luxury hospitality and real estate company specializing in high-end short-term rentals and curated premium properties across the U.S. The organization manages a multi-million-dollar portfolio of luxury homes, boutique stays, and unique hospitality experiences, operating like a boutique hotel network with a strong focus on guest experience, property quality, and white-glove service.

The company supports guests through concierge services and a 24/7 Guest Experience team, backed by thousands of five-star reviews.

POSITION SUMMARY

The Sales & Reservations Associate is a remote role responsible for managing inbound booking inquiries, converting leads into reservations, and ensuring a seamless guest booking experience. This role combines hospitality, sales, and customer service.

You will handle inquiries via email, phone, text, and OTA platforms, respond promptly, guide guests through the booking process, and ensure CRM accuracy. You will also support reservation workflows and guest experience operations when needed.

This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced hospitality environment.

KEY RESPONSIBILITIES

• Respond to inbound reservation inquiries and convert leads into bookings
• Manage sales pipelines and follow up on leads
• Maintain accurate CRM and reservation records
• Review booking details for accuracy before confirmation
• Support guest experience during peak periods or escalations
• Coordinate with operations and field teams
• Maintain shift notes and reporting updates

QUALIFICATIONS

• 3–5+ years experience in hospitality, reservations, customer service, or sales
• Strong English communication skills
• Experience in luxury hospitality or short-term rentals preferred
• Familiarity with PMS, CRM, OTA platforms, Slack, and Monday.com
• Strong organization, multitasking, and attention to detail

SUCCESS METRICS

Performance is measured by lead conversion, pipeline management, CRM accuracy, reservation quality, SLA compliance, and guest satisfaction.

COMPENSATION & BENEFITS

$900–$1,300 monthly salary depending on experience, plus performance bonuses, 13th month pay, PTO, health insurance, and growth opportunities.

IMPORTANT

Only complete applications will be reviewed. Attention to detail is required from the start of the application process.