Customer Service Representative

We’re hiring a Customer Service Specialist to support a U.S.-based company. In this role, you’ll handle inbound customer calls, provide a positive and calm experience, and create service tickets in Salesforce (just 7 clicks — we’ll train you).

If you’re empathetic, great with people, and confident speaking English, this is a long-term opportunity with a stable schedule and supportive team.

What You’ll Do

• Answer inbound calls from U.S. customers with professionalism and empathy
• De-escalate upset callers and provide clear, solutions-focused support
• Follow call scripts and document conversations accurately
• Create service tickets in Salesforce (training provided)
• Coordinate technician visits and update customers on next steps
• Maintain reliable attendance and a positive, team-oriented attitude

What We’re Looking For

✅ C1 English fluency (spoken & written)

✅ 1+ year of phone-based customer service experience

✅ Experience using CRM systems (Salesforce is a plus)

✅ Strong interpersonal, listening, and problem-solving skills

✅ Calm under pressure, patient, and able to de-escalate customer concerns

✅ Tech-savvy and comfortable learning new systems

✅ Reliable internet + quiet, private workspace at home