Telesales Marketing Agent

Company Description Al Aidy Group is a trusted business consultancy specializing in tailored financial solutions for clients across the UAE. The company works with a wide range of banks and financial institutions to provide advisory services on savings accounts, fixed deposits, mortgage loans, and personal finance with competitive rates and reduced processing fees. Al Aidy Group also offers expert guidance on business accounts and credit cards through various banking channels. Its portfolio includes both conventional and Islamic credit cards with benefits customized to meet diverse client needs, with client satisfaction as a central priority.

Role Description The Telesales Marketing Agent role is a remote position focused on promoting financial products and services to prospective and existing clients over the phone and through digital communication channels. Day-to-day responsibilities include contacting leads, explaining savings, loan, and credit card options, answering client inquiries, and guiding clients through application processes. The agent will follow up on prospects, maintain accurate records in CRM systems, and collaborate with the sales and marketing team to align messaging with current campaigns. The role also involves meeting sales targets, adhering to compliance and quality standards, and participating in training to stay current on financial products and market updates.

Qualifications

• Strong Communication skills for clear, professional phone and digital interactions with diverse clients.
• Customer Service capabilities to handle inquiries, resolve issues, and maintain a client-focused approach.
• Sales skills to convert leads, handle objections, and achieve or exceed telesales targets.
• Sales & Marketing understanding to support campaigns, position financial products effectively, and identify cross-selling opportunities.
• Training mindset, including willingness to learn product details, compliance requirements, and new sales techniques.
• Basic knowledge of banking or financial services (accounts, loans, credit cards) is highly beneficial.
• Proficiency with CRM or call management tools and good keyboard/computer skills.
• Ability to work independently in a remote setting, manage time effectively, and meet performance goals.
• Prior telesales or call center experience is an advantage; relevant diploma or degree in Accounting, business, marketing, or finance is preferred but not mandatory.