Customer Service Employee (gn) full-time/part-time (hybrid)

Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

What you can expect

Do you want to play an active role in driving a company’s growth and turning big plans into reality? Then join our team! You can look forward to exciting challenges, an inspiring environment, and a work culture that combines flexibility and collaboration – with our 60/40 hybrid model and modern offices in Ratingen as a hub for ideas.

As part of our team, you will take on the following responsibilities:

• You handle all telephone and written correspondence with DKV customers regarding customer-related matters in close cooperation with the field sales team.
• You are responsible for actively expanding sales across the entire DKV portfolio of services and products.
• You advise customers on new DKV services and represent DKV as a reliable and trusted partner.
• You process new customer applications and are responsible for handling complaints, payment reminders, disputes, credit and total account blocks, as well as the ordering and blocking of DKV identification products.
• You coordinate the shipment of DKV identification products, registration documents, and other onboarding materials to new customers.
• You maintain customer pricing and conditions in the system and monitor incoming payments as well as credit limit exceedances.

What makes you stand out

• You have very good knowledge of Microsoft Office applications and ideally experience working with SAP.
• You bring a strong customer service mindset, a proactive and positive communication style, team spirit, strong numerical skills, and a high level of commitment.
• You have a solid understanding of customer-focused processes and are able to handle demanding customer situations professionally, even under pressure.
• Your business-fluent German skills are complemented by a good command of English.

We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.

Why DKV Mobility? Here are five good reasons...

At DKV Mobility, we are team players - because we are only successful together! #teamofteams

You should feel welcome with us from the very beginning!

We've Been Growing For About 90 Years

How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.

There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!

We attach great importance to work-life balance.

We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.

We support you in your development

We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!

We are committed to a net-zero future

After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. The targets have been validated by the Science Based Targets initiative. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. You want to take climate action? Follow us on our road to net-zero.

We are a certified employer

Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!

Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact Cristina Moraru via [email protected].