Customer Service Representative

CSafe is seeking a Customer Service Representative in S. Korea to join our world class global customer service team! Working Hours 0700 KST to 1600 KST Wednesday through Sunday. You will provide excellent customer service to all CSafe customers in a timely & accurate manner, recommending solutions and resolving customer requests while establishing rapport and maintaining strong customer relations throughout the process. Additionally, you will serve as a liaison for customers with internal CSafe teams. Come join our growing industry and build your career with us!

CSafe offers the most comprehensive temperature-management solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive life enhancing products. With a “patient-centered” focus, deep industry expertise and commitment to innovation, CSafe continues to deliver industry-leading solutions across multiple business segments. Our team operates with curiosity, humility, accountability, and entrepreneurial spirit to deliver on our vision and mission.

Come join our growing industry and build your career with us!

KEY RESPONSIBILITIES:

• Processing purchase orders and leases, across CSafe’s full product and service range.
• Answering any incoming customer enquiries, using your in-depth knowledge of products, and utilizing all relative internal channels.
• Liaising with all relevant internal departments regarding the management of enquiries, orders, and lease requests through to completion – providing a true end-to-end customer experience.
• Take responsibility for the full resolution of assigned complaints and incidents – ensuring all relevant internal departments are engaged.
• Ensuring personal performance meets or exceeds the published Key Performance Indicator (K.P.I) targets.
• Completing trainings to ensure skills are in line with the job role requirements.

JOB QUALIFICATIONS:

• High School Diploma, BS/BA degree preferred
• 5+ years of customer service experience preferably in a leasing/technical company
• Excellent communicator verbal and written in English
• Strong team player.
• Strong interpersonal skills.
• Excellent Time-Management Skills - Ability to consistently reprioritize workload as needed while meeting deadlines.
• Ability to maintain a professional demeanor and excellent working relationships with internal and external customers in a fast-paced environment.
• Must possess analytical thinking and reasoning skills.
• Must be thorough and exercise attention to detail.
• Must be able to set and maintain schedules.
• Organizational skills: able to balance multiple priorities.
• Computer skills: proficient in Microsoft Office.
• Strong interpersonal skills.

Work Environment:

• Home office environment
• Domestic and international travel (less than 10%)