Administrative & Marketing Support Specialist (AB)

Position: Administrative & Marketing Support Specialist Location: Remote | Full-Time We are looking for a proactive and organized Administrative & Marketing Support Specialist to provide customer-facing support, marketing assistance, and operational support for a growing service-based business. Key Responsibilities Phone & Customer Communication - Answer incoming calls professionally and promptly - Handle client inquiries and provide excellent customer service - Assist with virtual interviews and other client-facing communications as needed Marketing Support - Manage consistent social media posting and engagement - Execute and monitor email marketing campaigns using Mailchimp and Zapier - Support ongoing marketing initiatives and promotional activities - Maintain marketing schedules and ensure campaign consistency Administrative & Operational Support - Assist with CRM management and data updates - Handle general administrative and back-office tasks - Support daily operations and help keep internal processes organized - Free up leadership to focus on client relationships and business growth SOP & Process Documentation - Review, organize, and improve existing SOPs - Create clear process documentation, checklists, and training materials - Utilize Loom recordings, training videos, and other resources to document workflows - Identify gaps in procedures and recommend process improvements Qualifications - Excellent verbal and written English communication skills - Strong customer service and phone-handling experience - Experience with CRM systems and administrative support - Familiarity with Mailchimp, Zapier, Loom, or similar tools - Highly organized with strong attention to detail - Ability to work independently and take initiative - Process-oriented with strong follow-through and accountability What We're Looking For - Reliable and consistent professional who takes ownership of tasks - Strong communicator who can confidently interact with clients - Quick learner who can adapt to existing systems and processes - Someone who values organization, efficiency, and continuous improvement Success in This Role - Consistent client communication and follow-up - Reliable execution of marketing activities - Well-documented and organized SOPs and processes - Reduced administrative workload for leadership - Improved operational efficiency and follow-through across the business

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