Technical Customer Care Specialist I (Dealertrack DMS AH)

Cox Enterprises Technical Customer Care Specialist I (Dealertrack DMS AH) YesterdaySaved Remote or Hybrid United States 17-25 Hourly Junior 17-25 Hourly JuniorArtificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • CybersecurityProvides routine product-use assistance and technical support for Dealertrack products. Troubleshoots and documents system issues, logs customer cases in CRM, manages multiple tickets, meets service-level targets, follows up with customers, and coordinates with internal departments. Requires flexible availability for business-hour shifts, including Saturdays and overtime, along with strong communication, problem-solving, independence, and teamwork.Top Skills: CRMDealertrack DmsGenesys CloudSalesforce