Product Manager

At PlotBox, we’re transforming the death care industry through technology that makes a meaningful difference for the families and communities our customers serve. Our mission is to simplify the complex and deliver solutions that matter. We’re seeking a passionate and strategic Product Manager to join our innovative Product team and help shape the future of our platform.

As a Product Manager, you’ll take ownership of driving product strategy and delivering impactful solutions that create measurable value for both customers and the business. This is a hands-on leadership role where you’ll balance high-level strategic thinking with end-to-end execution across the entire product lifecycle—from discovery to delivery.

You’ll collaborate with cross-functional teams, stakeholders, and customers to ensure our products exceed expectations, continuously iterating to stay ahead in a rapidly evolving market.

What You Will Do

STRATEGY

• Shape the overarching product strategy
• Defines the product vision ensuring it aligns with business goals, and prioritises the roadmap to drive long-term success.
• Identify market opportunities, assess competitive landscapes, and make data-driven decisions to guide product development

DELIVERY

• Accountable for the delivery of valuable working product/software
• Responsible for maximizing the business and customer value of the product delivered to market
• Deliver new, and iterations of existing products using agile methodologies
• Manage and control a product backlog and backlog refinement
• Generate user stories – crafting the acceptance criteria and definitions of done

CUSTOMER CENTRICITY

• Understand the customer – their needs, pains, and jobs-to-be-done, determining current and future need using things like; customer profiles, personas and user journeys
• Acquiring and managing knowledge so that we can learn and improve our solutions
• Lead the development of innovative solutions, monitor features, performance, and process
• Establish a product roadmap with fast feedback loops
• Understand and manage risk – business, social, technical, and cost/schedule risk
• Manage expectations, communicate with our customers and PlotBox.
• Balancing tradeoffs - short term and long term; building the right thing and building it right while managing any queries and requests from the client
• Manage the transition from any current, to new systems including building the communication plan, data migration and identifying the capability requirements

TEAM DYNAMIC

• Establish ways of working with the team, including planning, daily standups, reviews, and retrospectives
• Contributes to visualising, measuring, and tracking the flow of work within the team, optimizing for value delivered each sprint
• Manage the product backlog, balancing scope, budget and time to prioritise objectives and map out dependencies

WORKING WITH OUR CUSTOMERS

• Articulate problems and processes in a way which is understandable to key stakeholders
• Understanding the market, including competitor landscape
• Co-creating product vision/roadmap
• Identifying demand and defining value
• Articulating business model and value proposition
• Hypothesis creation – generating tests, learning objectives, and defining measures of success

What We Are Looking For

We’re looking for someone who is both a strategic thinker and a doer. You will:

• Have 3+ years of Product Management experience with a proven track record of bringing valuable products to market.
• Be customer-obsessed, using data and experimentation to solve problems and drive continuous improvement.
• Bring a strong understanding of technology, ideally with exposure to AI/ML opportunities.
• Demonstrate success working collaboratively with Engineering, Commercial, and other teams to deliver business outcomes