Experience Research, Senior Associate

JPMorganChase Experience Research, Senior Associate 46 Minutes AgoSaved Hybrid 2 Locations Senior level Senior levelFinancial ServicesConduct generative and evaluative UX research using surveys, interviews, ethnography, and quantitative and qualitative methods. Analyze customer data, identify pain points, and deliver actionable recommendations shaping product design, functionality, and customer experience. Collaborate with designers and cross-functional teams, lead research method selection, support rapid research sprints, connect insights to business goals, and use AI tools to accelerate research and design workflows.Top Skills: Claude CodeGithub Copilot