Director, Customer Operations Vendor Strategy & Execution

Affirm Director, Customer Operations Vendor Strategy & Execution YesterdaySaved Easy Apply Remote United States Easy Apply 226K-335K Annually Expert/Leader 226K-335K Annually Expert/LeaderBig Data • Fintech • Mobile • Payments • Financial ServicesLeads Affirm’s global customer operations vendor strategy and BPO network, overseeing governance, performance, compliance, resiliency, cost optimization, AI-enabled servicing innovation, and executive escalations. Manages Vendor Managers across international markets, drives vendor selection and recovery, leads large-scale transformations and migrations, partners with analytics and cross-functional teams, and develops a high-performing, customer-centric organization.Top Skills: AIAutomationBpo Vendor PlatformsWorkforce Management Systems