Support Specialist, IT Operations

Flatiron Health Support Specialist, IT Operations YesterdaySaved Hybrid Durham, NC, USA Mid level Mid levelHealthtech • Software • Biotech • PharmaceuticalProvide hands-on global IT support across hardware, software, operating systems, mobile devices, networking, identity systems, endpoint management, and workplace technology. Manage IT asset lifecycles, user access, device provisioning, patching, conference room systems, and support tickets. Deliver white-glove employee support, document resolutions, coordinate vendors, maintain secure technology operations, and escalate complex issues appropriately.Top Skills: Active DirectoryApple HardwareAv EquipmentDhcpDnsGoogle WorkspaceiOSJAMFmacOSMicrosoft 365Microsoft IntuneMobile Device Management (Mdm)Neat DevicesOktaTcp/IpVpnWi-FiWindowsZendeskZoom Rooms