Director of Innovation and AI Platforms

“Let goodness, fairness and most importantly, love prevail in business; profits will inevitably follow.” – NK Chaudhary, founder

Jaipur living is a socially conscious luxury brand with a passion for people, products, and design. A differentiated challenger brand, Jaipur Living is known for its beautiful rugs and textiles. Jaipur Living products can be found in the finest homes, and the company prides itself in providing only the highest quality products, a transparent and ethical supply chain, and a distinctively thoughtful customer experience, with personalized support and custom offerings.

What we do for our team members:

• Give competitive benefits and salaries.
• Provide a professional and friendly work environment.
• Maintain a modern, sleek facility, which complements our attitudes and desires.
• Create opportunities for growth inside the company.
• Give access to an on-site basketball court and gym complete with a yoga studio and showers.
• Encourage employees to collaborate over an organic community garden.

Our Values

Empowerment • Inclusiveness • Responsibility • Progressive

Learn more about our company story here: https://www.jaipurliving.com/the-jaipur-living-story

The Jaipur Rugs Foundation

Since 2004, the Jaipur Rugs Foundation has worked to improve the lives of rug-weaving artisans in India. This is done through training, skills development, and social interventions. By focusing on the ideas and solutions that create social value, the Foundation supports the dignity and heritage of these traditional artisans, believing that healthy and sustainable communities are key to the survival of traditional rug weaving. Jaipur Living has made ethical and socially conscious global citizenship the foundation of its business. Through social initiatives and the Jaipur Rugs Foundation, the company supports a supplier ecosystem without a middleman of more than 40,000 artisans in 700 villages across India by providing them with a livable wage, access to health care, leadership education, and opportunities for personal growth and development. Combining time-honored techniques and of-the-moment trends, every Jaipur Living product is as ethically and responsibly made as it is beautiful.

Learn more about the Jaipur Rugs Foundation here: https://www.jaipurrugs.org/

Overview

The Director of Innovation & AI Platform is a change agent and strategic partner — someone who bridges business problems and AI solutions, builds cross-functional momentum, and drives adoption from the inside out. This is not a project management or vendor oversight role. We are looking for someone who can identify opportunities where AI creates new value, champion intelligent automation with humans in the loop, train and elevate our teams across all functions, govern our AI adoption responsibly, and help define where AI takes Jaipur Living next. If the future of this business is shaped in part by what AI makes possible — this role is where that future gets built.

Essential Responsibilities:

AI Implementation & Technology

• Identify, evaluate, and deploy AI tools across sales, marketing, supply chain, and other business functions
• Partner with the Data & Analytics team to build AI-powered delivery mechanisms — agents, tools, and interfaces — that surface insights for non-technical users;
• Integrate existing systems (D365, CRM, Adobe Commerce) with AI capabilities where justified by business value

Workflow Automation

• Map, prioritize, and automate high-value workflows across departments
• Design automation with a human-in-the-loop philosophy — augmenting decisions, not replacing accountability
• Partner with the business applications team to take automations from concept to production; measure and report time/cost savings

AI Training & Skills Development

• Conduct a company-wide AI skills assessment; establish a baseline and identify training priorities by function
• Design and deliver role-specific AI training tailored to how each team works — what Sales needs differs from Supply Chain or Finance
• Track adoption and productivity improvement by department; maintain a living AI playbook with approved tools, use cases, and prompting guidance

Change Management & Cross-Functional Leadership

• Lead change management for AI initiatives — addressing resistance, building confidence, and sustaining adoption across functions
• Chair a standing cross-functional AI steering group with representation from each business function, ensuring alignment and shared accountability
• Develop stakeholder engagement plans so business leads are active co-owners of change, not passive recipients of new tools
• Influence and drive collaboration without formal authority

AI Governance & Security

• Establish and enforce policies for responsible AI use — data privacy, vendor risk, model accuracy, and output accountability
• Maintain an AI tool inventory with usage tracking, cost governance, and risk classification
• Serve as the internal point of contact for AI-related risk and compliance escalations

AI Strategy & Roadmap

• Own a prioritized AI use-case portfolio tied directly to P&L outcomes — revenue, margin, and productivity — and be accountable for demonstrating measurable financial impact, not just adoption metrics
• Maintain portfolio discipline: actively deprioritize or kill initiatives that don't meet defined success criteria, keeping the team focused on the highest-value bets
• Contribute to the annual technology roadmap with an AI-first lens; monitor emerging tools and platforms relevant to our industry
• Drive responsible AI cost management — token optimization, self-hosted LLM evaluation, and limiting AI spend to high-value workflows
• Provide quarterly updates to leadership on AI progress, ROI, and strategic direction

Skills & Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• 10+ years in business transformation, digital strategy, operations, or a cross-functional leadership role
• Proven track record leading change management initiatives — driving adoption of new tools, processes, or ways of working
• Experience designing and delivering training or enablement programs for non-technical audiences
• Ability to influence and build cross-functional collaboration without formal authority
• Strong working knowledge of enterprise SaaS platforms (ERP, CRM, e-commerce)
• Clear communicator who can translate complex technology concepts for business audiences

Preferred Qualifications

• Hands-on experience building software, custom tools, or AI-assisted applications (no-code, low-code, or vibe coding) — a meaningful differentiator, not a requirement
• Background in wholesale, retail, or manufacturing environments
• Familiarity with D365, CRM, or Adobe Commerce
• Experience with data analytics, BI tools, or AI governance frameworks

Physical Requirements:

• Remaining in a seated position for long periods of time
• Standing is to remain on one’s feet in an upright position without moving about
• The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by schedules breaks and/or lunch period
• Lifting and transporting items that could weight up to 25 pounds
• Entering text or data into a computer by means of a traditional keyboard
• Expressing or exchanging ideas by means of the spoken work to impart oral information to clients and talent and convey detailed spoken instructions to other workers accurately and quickly
• The ability to hear, understand, and distinguish speech and/or other sounds such as in person and telephone
• Clarity of vision to see computer screens and workspace

Employment at Jaipur is contingent on the completion of a criminal background check and a drug screen, with the results being negative. Jaipur employees are subject to pre-employment, post-injury, post-accident, reasonable suspicion and random testing for illegal drug usage. Management retains the discretion to add or change the duties of this position at any time.