Head, Business Enablement

Role responsibilities:

The Head, Business Enablement is responsible for leading technology enablement, governance,

innovation and delivery initiatives that support the strategic and operational objectives of

Maybank Islamic Berhad.

The role provides leadership across technology planning, application development, architecture

modernization, technology operations, cybersecurity, resilience, and stakeholder collaboration

to ensure reliable, secure and efficient technology capabilities that support business growth,

customer experience, operational excellence and regulatory compliance.

• Drive Technology Governance, Planning and Execution by executing approved technology initiatives, establishing governance frameworks and standards, monitoring portfolio performance, risks and resources, and ensuring compliance with regulatory requirements, governance standards, and approved budget.
• Lead Technology Innovation and Modernisation by evaluating emerging technologies, driving digital transformation, automation, and modernization of applications, platforms, infrastructure, and architecture to enhance customer experience, productivity, operational efficiency, and business competitiveness.
• Oversee End-to-End Technology Delivery Lifecycle by leading project planning, execution, monitoring, SDLC governance, release management, implementation activities, quality assurance, and testing practices to ensure successful delivery within scope, timeline, quality, and budget.
• Provide Technology Leadership and Stakeholder Engagement by acting as a trusted technology advisor, fostering collaboration between business and technology teams, supporting decision-making, and representing the organization in technology-related forums and committees.
• Ensure Technology Operations, Risk and Resilience Management by overseeing technology operations, platform availability, reliability and scalability, cybersecurity, technology risk management, disaster recovery, business continuity readiness, and compliance with policies, regulations, and security standards.
• Drive Continuous Service Improvement and Operational Excellence by enhancing operational support, service management practices, technology-enabled process improvements, and overall operational effectiveness.
• Manage Technology Vendors and Strategic Partnerships by overseeing vendor and partner relationships, monitoring service levels and contractual obligations, evaluating technology solutions and sourcing opportunities, and ensuring value realization from technology investments and partnerships.

Requirements:

• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Engineering, Business Information Systems or related discipline. Master’s Degree in Business Administration, Information Technology or related discipline would be an added advantage.
• More than 15 years of experience in banking, technology, information technology, digital banking or related disciplines.
• Proven leadership experience managing large-scale technology initiatives and delivery teams.
• Experience in application development, technology governance and project delivery.
• Experience engaging senior management, cross-functional stakeholders, managing vendors, technology partners and outsourced service providers.
• Experience overseeing technology operations across multiple business units or subsidiaries.
• Experience in technology modernization, architecture enhancement and innovation initiatives.