Senior Engineering Manager

The Company:

AudienceView is passionate about helping live event organizations bring people together through unforgettable experiences. Our unified event commerce platform helps organizations better understand, engage, and grow their audiences while creating stronger relationships and more connected experiences across the entire event journey.

We support organizations across performing arts, music, athletics, higher education, fairs, festivals, attractions, and more. By combining technology, audience intelligence, and deep industry expertise, AudienceView helps organizations make informed decisions, simplify operations, and build sustainable growth.

Four core values set the tempo for how we work:

• We are people first.
• We are innovative.
• We are results driven.
• We are transparent.

AudienceView is made up of people who believe wholeheartedly in the power and magic of live events. Come transform live entertainment with us.

Why we'd want to work with you:

We're midway through a significant transformation: moving a mature, high-trust product suite from a legacy monolith toward cloud-native microservices, while continuing to build new AI-powered features for clients who depend on us every night.

We are looking for a Senior Engineering Manager who can lead that journey at the team level: someone who is equally at home in a code review and a career conversation, who can grow first-time Team Leads and raise the bar on delivery.

This is a player-coach role. You will manage a portfolio of 2-4 internal and client-facing projects and their associated teams, contribute meaningfully to architecture and engineering practice, and be accountable for the health, growth and output of your teams, all while keeping one eye on the long-term modernization roadmap and another on the clients counting on you.

What you'll do:

Lead and Grow Your Team

• Own the growth, and performance of your team: Challenge and mentorship, not just oversight
• Build a pipeline of future leaders through development plans, clear feedback, meaningful 1:1s
• Lead by example on a difficult client call, a technical impasse, or temporarily filling the TL seat
• Build a team people are proud to be part of: safe, clear, accountable, and always improving

Drive Delivery Across a Project Portfolio

• Maintain visibility across projects by tracking risks, dependencies, and delivery health
• Partner with PMs, Product and clients to manage expectations, roadmap, and timelines
• Raise the bar on quality through code standards, test discipline, and consistent practices

Contribute as a Technical Leader

• Own the end-to-end lifecycle of development efforts from technical requirements to delivery
• Champion our modernization as a shift in how teams think and build, not just a tech migration
• Embed AI-assisted dev tools (Claude Code) into your team’s rhythm, to build habits that stick

Partner Across the Business

• Align engineering efforts with strategic priorities and business goals
• Build relationships across functions: our best outcomes happen when we work across teams

What you'll need:

• Software development with strong command of modern engineering practices
• Managing people, including Team/Tech Leads or other managers
• Proven delivery of complex software in client-facing or consulting contexts, on time and to quality
• Hands-on proficiency in C++ and Java. These are the core platform technologies
• Experience with relational databases (SQL Server) and ideally with OLAP / analytical databases
• Experience with cloud-native architecture (microservices, containers, cloud platforms)
• Working knowledge of API security and authentication (OAuth2, JWT, API keys)

It'd be nice if you have:

• Full-stack JavaScript Experience (Node.js, React, TypeScript)
• Payment domain fluency (ex. PCI compliance)
• Experience with performance monitoring and observability tools (ex. Datadog).
• Comfort with agentic AI coding tools (e.g., Claude Code, Warp, Cursor)

Why work at AudienceView:

• Our work helps bring live experiences to life. From Broadway tours and symphony performances to music festivals, museums, universities, attractions, and community events, our software helps organizations of all sizes connect people with unforgettable experiences every day.
• We're fans, not just vendors. Our teams include former box office staff, front-of-house crew, local musicians, season ticket holders, arts advocates, and lifelong eventgoers. That shared passion for live experiences is at the heart of everything we do.
• You'll solve meaningful challenges at scale. Supporting over 2800 organizations and millions of ticket buyers means working on complex, rewarding problems. Whether it's powering major on-sales, improving the patron experience, or helping clients grow their audiences, you'll see the impact of your work firsthand.
• We're remote-first with a live-events heart. Work alongside globally based colleagues who share a genuine passion for the arts, culture, sports, entertainment, and live experiences that bring people together.
• Diversity and inclusion are paramount to building our culture. The data is abundantly clear that diverse teams are more successful because they offer different perspectives, increased innovation, faster problem-solving and higher employee engagement among other benefits.

How we hire — our run of show:

No black holes and no endless rounds. Here's the run of show, so you know exactly what's coming and when:

1. Screening & Resume Review: Our Talent Acquisition team will evaluate all resumes and select candidates for a video screening call for 30 minutes.
2. Hiring Manager Interview (45 minutes): Meet with the hiring manager to speak in detail about your relevant experience and learn more about the role.
3. Meet the Technical Team (60 minutes): Meet more team members for a more technical interview and learn more about the work culture and expectations.
4. Final Interview (30 minutes): Meet the CTO for a final conversation about the role and expectations.

Every interview is held face to face over Microsoft Teams with a member of our team on camera. If we interview you, we will tell you whether a hiring decision has been made for this role within 45 days of your last interview.

How we use artificial intelligence in hiring:

We use AI in one place only. Our hiring team may use Microsoft Copilot to transcribe interviews and draft interview notes, so that interviewers can concentrate on the conversation instead of typing. You will always know before any recording or AI note-taking begins, and you can ask us to take notes manually instead — it will not affect your application.

We do not use AI to screen, assess, rank or select applicants, and no automated system makes a hiring decision at any stage. Every shortlisting, interview and offer decision is made by people on our hiring team.

Equal opportunity, inclusion and accessibility:

Diversity and inclusion have always been at the core of our values at AudienceView. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate, and all of us as colleagues. We welcome applications from qualified people of every background.

We are committed to an accessible hiring process and provide accommodations and adjustments to applicants with disabilities on request, at every stage of recruitment and employment.

How to spot a genuine AudienceView offer:

AudienceView does not offer employment to anyone without first ensuring that qualified candidates speak directly with a member of the hiring team. All qualifying conversations take place face to face over Microsoft Teams. We do not make offers of employment without meeting candidates, we never make an offer by text message, and we never ask candidates to pay a fee. If you are asked for personal or financial information by text, or before you have met a member of our hiring team, please disregard it.

Ready to join the show?

If this role sounds like your kind of show and your experience lines up with what we’re looking for, we’d love to hear from you. We’re grateful for every application we receive; however, only qualified candidates selected to move forward in our hiring process will be contacted.