Site Reliability Engineering Manager

Key Responsibilities

Team Leadership and Development

• Lead and develop a team of Site Reliability Engineers (Level 6-7), initially 3 direct reports and growing as the Vietnam site consolidates, owning performance, coaching, retention, and day-to-day execution
• Build individual development plans that grow Level 6 engineers toward independent Level 7 scope
• Establish a high-ownership culture where engineers are accountable for outcomes, not tasks
• Run team rituals: 1:1s, shift retrospectives, and development check-ins

Follow-the-Sun Operations

• Own the Vietnam shift within GRE’s global follow-the-sun coverage model, including schedule design, coverage planning, and holiday/leave management
• Ensure clean, structured handoffs to and from US and India teams, with clear ownership transfer on open incidents and in-flight work
• Maintain shift readiness: runbooks current, alerts actionable, escalation paths clear
• Serve as escalation point for the Vietnam shift during complex or high-severity incidents

Reliability Practice Execution

• Own production reliability outcomes for the markets, platforms, and services within the Vietnam team’s scope
• Drive SRE operating standards within the team: incident response rigor, SLO ownership, runbook quality, and post-incident follow-through
• Ensure monitoring coverage, dashboards, and alerting remain accurate and effective across owned services
• Enforce GRE-wide reliability standards, ensuring the Vietnam practice operates in alignment with the global model

Platform Engineering, Automation, and AI

• Own the Vietnam team’s contribution to GRE’s reliability modernization roadmap: auto-healing, auto-remediation, and self-service issue mitigation
• Treat automation as a delivery commitment, not a byproduct: plan, prioritize, and track toil-reduction and self-service work alongside operational coverage
• Ensure the team builds with platform engineering practices: infrastructure as code, runbooks as code, GitOps workflows, and reusable tooling over one-off fixes
• Champion AI-first engineering practices within the team, ensuring engineers develop with and through modern AI tooling
• Partner with GRE’s Foundations and Intelligence pillars on observability, signal detection, and automated response infrastructure

Stakeholder Engagement

• Represent the Vietnam team in East GRE planning and reliability forums
• Communicate reliability outcomes, coverage status, and team health clearly to GRE leadership
• Partner with the Associate Director on headcount planning, team scope, and Vietnam-specific delivery

Mandatory Skills

• 5+ years in site reliability engineering, DevOps, infrastructure, or production operations roles
• 1+ years of people management experience, or 2+ years as a senior technical lead with demonstrated coaching and delivery ownership
• Hands-on credibility across incident response, observability, and automation, with the technical depth to guide Level 6-7 engineers
• Experience operating in shift-based, on-call, or follow-the-sun coverage models
• Working knowledge of at least one major cloud provider (AWS preferred) and modern observability tooling (e.g., Datadog, Prometheus, Grafana)
• Proficiency in at least one scripting or programming language sufficient to review and guide automation work
• Understanding of SLI/SLO frameworks and reliability engineering fundamentals
• Strong written and verbal English communication skills for cross-region collaboration with US and India teams
• Experience building or standing up a new team, site, or shift operation
• Experience managing engineers across the early-to-mid career range with a track record of promotions or level progression
• Kubernetes, container orchestration, and infrastructure as code experience (e.g., Terraform)
• Exposure to platform engineering and internal developer platform concepts: self-service tooling, developer portals (e.g., Port, Backstage), GitOps
• Experience in multi-region or globally distributed team models
• Relevant certifications (AWS, CKA, or similar)