Customer Care Expert, Enterprise

Toast Customer Care Expert, Enterprise 3 Hours AgoSaved In-Office Omaha, NE, USA 25-25 Annually Mid level 25-25 Annually Mid levelCloud • Fintech • Food • Information Technology • Software • HospitalityProvides advanced omnichannel technical support to enterprise restaurant clients. Troubleshoots POS hardware, financial transactions, API integrations, menus, networks, and third-party systems; manages case backlogs and prioritization; communicates with restaurant staff and corporate IT stakeholders; de-escalates complex issues; owns cases through resolution; and collaborates with Customer Success, Engineering, Onboarding, and Product.Top Skills: Accounting IntegrationsAPIsChatEmailHardwareNetworksPhonePos HardwareSlackSoftwareThird-Party Ordering Apis