Director, Intelligent Platforms

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About The Role

McKesson is seeking a strategic and results-oriented Director, Site Reliability Engineering & Operational Intelligence to lead enterprise-scale reliability, observability, and operational transformation initiatives. This leader will drive the vision, strategy, and execution of modern operations capabilities across observability platforms, infrastructure automation, AI-enabled operations, and service reliability practices.

The role provides leadership across multiple teams and functions, partnering with business and technology executives to improve service availability, operational efficiency, and customer outcomes through data-driven decision making, automation, and continuous improvement. This position aligns with Director-level leadership responsibilities for enterprise strategy, governance, workforce development, and operational excellence.

What You'll Do

• Define and execute enterprise strategies for Site Reliability Engineering (SRE), Operational Intelligence, and Observability.
• Lead teams responsible for Dynatrace, Datadog, LogicMonitor, Prometheus, distributed tracing, monitoring, and event correlation platforms.
• Drive proactive operations through observability insights, predictive analytics, automation, and AI-driven operational improvements.
• Establish governance, standards, metrics, and service reliability objectives across technology platforms.
• Lead Infrastructure as Code (Terraform) and Configuration Management (Ansible) adoption to improve scalability, consistency, and resilience.
• Partner with engineering, cloud, security, and business leaders to deliver highly available, secure, and performant services.
• Manage strategic roadmaps, budgets, investments, vendor relationships, and operational portfolios.
• Develop high-performing teams through coaching, succession planning, leadership development, and servant leadership practices.

Basic Requirements

• 12+ years of professional experience with 4+ years of people leadership experience in enterprise technology organizations.
• Bachelor's degree or equivalent professional experience.
• Experience leading Site Reliability Engineering (SRE), Platform Engineering, Operations Engineering, Infrastructure Engineering, or Observability functions.
• Hands-on experience with observability platforms such as Dynatrace, Datadog, LogicMonitor, or Prometheus.
• Experience implementing Infrastructure as Code (Terraform) and configuration management solutions such as Ansible.
• Proven experience leading enterprise-scale operational transformation, automation, and reliability initiatives.
• Experience managing budgets, strategic roadmaps, vendors, and cross-functional technology programs.
• Demonstrated ability to influence senior executives and lead large-scale organizational change.

Preferred Skills/Experience

• Experience with AIOps and MLOps platforms.
• Knowledge of Generative AI, LLMs, Prompt Engineering, and AI-assisted operational workflows.
• Experience with distributed tracing technologies and event correlation solutions.
• Understanding of RAG (Retrieval-Augmented Generation) architectures and vector database technologies.
• Experience developing operational analytics, predictive monitoring, and intelligent automation capabilities.
• Cloud platform experience across Azure, AWS, or Google Cloud Platform.
• Experience building self-healing infrastructure and autonomous operations capabilities.
• Advanced expertise in executive communication, strategic planning, and enterprise governance.

Travel / Work Environment / Physical Requirements

• Hybrid or remote work arrangement based on business needs and organizational policy.
• Occasional travel (up to 15%) for leadership, planning, and stakeholder engagement activities.
• Ability to participate in virtual and in-person meetings and work with distributed teams across multiple time zones.
• Standard office and computer-based work requirements.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$158,300 - $263,900

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) [email protected]. Resumes or CVs submitted to this email box will not be accepted.

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