IT Director

The IT Director will lead the Information Technology function across all markets and brands for the Group. This role is accountable for delivering a secure, scalable, data-driven, and AI-enabled technology ecosystem supporting business growth, digital transformation, retail operations, and enterprise modernization.

Job Responsibilities:

IT Strategy & Leadership

• Develop and execute the Group’s IT strategy, aligned with business growth, omnichannel retail expansion, and digital innovation objectives
• Define the IT operating model, organizational structure, and skills roadmap across all technology domains
• Provide leadership to multi-disciplinary teams with a focus on capability building, succession planning, and cross-functional collaboration
• Drive change management, digital adoption, and user experience improvements across all business units

Enterprise Architecture & Systems Integration

• Lead the Group’s SAP S/4HANA migration and ensure successful integration with POS, CRM, ECommerce, warehouse, and supply chain systems
• Oversee enterprise architecture design, ensuring system interoperability, efficiency, and scalability
• Govern the end-to-end lifecycle of IT applications, including POS, MPOS, SAP, Salesforce Commerce Cloud, CRM, and marketplace integrations
• Drive workflow automation within SAP and ensure business processes are optimized across markets

Data & AI Governance

• Establish Group data governance, quality, and security standards, ensuring consistent, accurate, and reliable data for decision-making
• Standardize dashboards across platforms, markets, dashboards, and reports
• Lead Data Science, Data Engineering, BI, and Analytics teams to deliver:

- Advanced analytics (demand forecasting, distribution optimization, ROS tracking)

- Customer personalization models

- Business performance insights

• Oversee AI governance, including responsible use of GenAI, prompt engineering guidelines, security protocols, and adoption of tools like Microsoft Copilot

Digital Platforms

• Lead the development of the Group’s ECommerce mobile apps, websites, and omnichannel initiatives
• Ensure stable, high-performance ECommerce operations with strong reliability, monitoring, and incident recovery processes
• Oversee CRM enhancements, customer data platforms (CDP), and customer communication channels (e.g., Facebook Messenger, WhatsApp, IG Messaging)
• Partner with Digital/Marketing teams to deliver personalization, loyalty engagement, and targeted marketing capabilities

Infrastructure & Compliance

• Ensure high uptime across all mission-critical systems (POS, SAP, ECommerce)
• Strengthen cybersecurity posture by embedding secure-by-design principles into development and infrastructure processes
• Maintain key compliance certifications (e.g., Cyber Trust Mark or equivalent) and ensure zero major security breaches
• Lead network, systems, and application resiliency programs, including disaster recovery and business continuity planning
• Improve IT helpdesk productivity through AI-based support tools

Software Development & Engineering

• Lead in-house development of MPOS, CRM enhancements, retail operational tools, and integration platforms
• Promote open-source adoption, code quality standards, DevOps practices, and performance engineering
• Ensure consistent development methodologies, documentations, and secure coding standards across teams

Project Management

• Oversee strategic IT projects end-to-end, ensuring delivery within budget, timeline, and scope
• Manage group-wide vendor relationships, contracts, and licensing, including Salesforce, SAP, Braze, Segment, cloud providers, and marketplace partners
• Drive cost optimization across hardware, software, cloud usage, and professional services
• Ensure IT investments generate measurable ROI and support prioritized business outcomes

Requirements:

• Bachelor’s degree in IT, Computer Science, Engineering, or a related field
• 12+ years of IT experience, including 5+ years in a senior leadership role
• Experience leading group or regional IT functions across multiple markets
• Background in retail, omnichannel, eCommerce, or consumer-facing environments is an advantage
• Strong communicator able to influence senior leadership and cross-functional stakeholders
• Comfortable operating in a fast-paced environment