Data Center Head of Operations - Kuwait Digital Hub S.P.C

Syntys is a leading data center provider specializing in the design, construction, and management of data centers, catering to hyperscalers, AI infrastructure, and colocation wholesale providers across the MENA region. With a presence in more countries than any other provider in the region, Syntys is committed to delivering scalable, secure, and efficient digital infrastructure solutions. Our offerings include colocation and built-to-suit facilities, meticulously tailored to meet the growing demands of the industry. In this capacity, Syntys plays a pivotal role in supporting the region’s economic growth by fostering innovation and attracting investment in the digital economy.

The Head of Operations – Kuwait will lead the end-to-end management and performance of Syntys’ data center operations in Kuwait. This role is accountable for ensuring operational excellence, reliability, safety, and efficiency across all facilities, while driving alignment with Syntys’ regional operational framework and strategic objectives. As a key member of the Kuwait Digital Hub leadership team, the Head of Operations provides strategic oversight of the data center’s operations, including infrastructure management, service delivery, EHS compliance, and resource optimization. The role requires a hands-on, forward-thinking leader capable of standardizing processes, building high-performing teams, and ensuring the highest levels of operational integrity and customer satisfaction

This role will have a dual reporting line. The tactical reporting line will be to the Kuwait Country Manager for day-to-day operations and local performance, while the strategic reporting line will be to the Syntys Group Chief Operating Officer / VP of Operations to ensure alignment with global operational strategy and framework.

ROLE ACCOUNTABILITIES

• Oversee all aspects of data center operations in Kuwait, ensuring maximum uptime, safety, and efficiency across all facilities.
• Implement and enforce Syntys’ operational standards, policies, and best practices to ensure consistency, reliability, and compliance.
• Drive operational readiness for new facilities, expansions, and upgrades in coordination with Engineering, Project Delivery, and EHS teams.
• Lead and mentor the local operations team, fostering a culture of accountability, collaboration, and continuous improvement.
• Manage maintenance programs, asset lifecycle, and vendor performance to optimize operational costs and service delivery.
• Ensure full compliance with local regulations, EHS standards, and certifications (ISO, Uptime, etc.), maintaining a proactive risk management approach.
• Develop, monitor, and report key operational performance metrics (KPIs) and dashboards to the Country Manager and VP Operations.
• Support financial management of operational budgets (OPEX and CAPEX), ensuring cost control and efficiency.
• Serve as the key operational liaison with internal and external stakeholders, including customers, suppliers, and regulatory bodies.
• Promote sustainability, innovation, and energy efficiency initiatives to support Syntys’ long-term environmental and operational goals.
• Collaborate closely with the VP Operations and other functional heads to ensure alignment with Syntys’ regional operations strategy and growth objectives.

EXPERIENCE AND QUALIFICATIONS

• Bachelor’s degree in Engineering, Operations Management, Business Administration, or a related field (Master’s degree preferred) or equivalent work experience.
• Fluent in English, Arabic language capability preferred.
• 10+ years of progressive leadership experience in operations, with exposure to data centers or mission-critical infrastructure.
• Strong track record of managing operations in Kuwait or wider MENA region.
• Proven ability to lead geographically dispersed and multicultural teams.
• Expertise in procurement, vendor management, and contract negotiation in the Data Center / Technology sector.