Workforce Management Analyst (Remote)

Globe Life Workforce Management Analyst (Remote) 10 Hours AgoSaved Remote USA Entry level Entry levelInsurance • Financial ServicesMonitors call center queues and agent performance, forecasts demand, creates employee schedules, and adjusts staffing to maintain service levels and control labor costs. Analyzes performance and call-arrival data, manages schedule adherence, attendance, and time-off requests, coordinates meetings and training, completes reports, and collaborates with operations and IT to resolve system issues and improve workforce efficiency.Top Skills: ExcelMS OfficeMicrosoft OutlookMicrosoft TeamsMicrosoft WordWorkforce Management Software