Product Portfolio Operations Manager

Embrace the challenge of shifting priorities and capacity while helping a dynamic team deliver with strategic rigor and operational excellence across product lines. You'll create cross-product connectivity and a cohesive portfolio approach across IDP and Payments, leveraging AI to accelerate insights, planning, and decision-making.

As a Product Portfolio Operations Manager in the IP-DSS Payments & Data organization, you are a core member of the cross-product/services team responsible for establishing the operating structures, portfolio discipline, and connectivity mechanisms that improve coordination, sequencing, and execution across the product space.

Job Responsibilities

• Drives a cohesive portfolio operating rhythm across IDP and Payments through integrated planning, reporting, and executive communications aligned to business objectives.
• Implements cross-product connectivity mechanisms (cadences, artifacts, decision forums) that increase alignment, transparency, and decision velocity across stakeholders.
• Orchestrates portfolio-level prioritization, sequencing, and trade-off discussions by translating strategy into actionable roadmaps, capacity plans, and dependency views.
• Establishs governance-ready intake and tracking for controls, financials, resourcing, and capacity signals to support portfolio health and auditable execution.
• Leverages AI-enabled tools and practices to accelerate analysis, synthesize inputs, identify risks/dependencies, and streamline recurring operational workflows.
• Optimizes operational efficiency via maturity assessments, training, playbooks, and continuous improvement practices that scale across product teams.
• Monitors portfolio KPIs and operational metrics (e.g., throughput, predictability, capacity utilization, dependency aging, decision cycle time) and surface insights to leaders.
• Facilitates cross-functional risk and issue management, including proactive escalation paths, mitigation planning, and stakeholder alignment on actions and owners.
• Standardizes portfolio reporting and storytelling across tools and teams to produce consistent, decision-quality updates for executives and governance forums.
• Partners with Product, Technology, and Controls stakeholders to ensure portfolio practices support regulated, controls-heavy delivery expectations.
• Enables change adoption by coaching teams through ambiguity, reinforcing operating discipline, and ensuring continuity during shifting priorities and capacity constraints.

• 5+ years of experience (or equivalent expertise) in program/portfolio operations, program management, or performance optimization in complex organizations.
• Proven ability to design and implement operating models, portfolio cadences, and operational effectiveness initiatives across multiple products and teams.
• Experience applying strong working knowledge of the product development lifecycle and agile methodologies; remain effective in ambiguity, change, and competing priorities.
• Experience using AI-enabled approaches to improve planning, reporting, forecasting, and decision-making (e.g., synthesis, risk/dependency identification, workflow automation) with sound governance.
• Experience building executive-ready narratives and communications that translate complex portfolio signals into clear options, decisions, and actions.
• Experience delivering strong quantitative and analytical skills, including comfort defining and managing KPIs, operating metrics, and portfolio health indicators.
• Demonstrated proficiency with portfolio/program tooling and documentation practices (e.g., Jira/Confluence and/or equivalent platforms) to enable repeatable reporting.
• Experience operating with financial and capacity discipline, including basic portfolio financial tracking, resourcing views, and investment trade-off support.
• Experience collaborating effectively across Product, Technology, Operations, and Controls partners, influencing outcomes through structured facilitation and stakeholder management.
• Strong process orientation, attention to detail, and bias for action while maintaining high standards for operational quality and control readiness.

• Experience in Payments and/or Data Platforms, including work in regulated, controls-heavy environments.
• Lean Portfolio Management and/or Agile-at-scale practices (capacity planning, dependency management, prioritization, trade-offs).
• Portfolio analytics strength (advanced Excel plus BI tools such as Power BI/Tableau); SQL is a plus.
• Tooling fluency across Jira/Confluence and/or ADO/ServiceNow/Clarity/Aha!/Smartsheet, including standardization of reporting.
• Practical AI-enabled portfolio operations (automated reporting, risk/dependency insights, executive synthesis) with appropriate governance and controls.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.